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Uninstall Symantec System Recovery 2013 from PC

Created: 02 Aug 2014 | 25 comments

In the past to remove Norton Ghost completely from your PC, you may additionally need to use Norton Removal Tool. Is there a similiar tool to remove Symantec System Recovery2013 from a Win 8.1 PC?

Operating Systems:

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Markus Koestler's picture

Yes, here: http://www.symantec.com/docs/TECH201802

 

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vic1234's picture

Markus, when I click on link I get:

The URL you've tried isn't returning content. There are two possibilities:
 

I am logged in so the article is gone. Do you have a correct link? Thanks

Markus Koestler's picture

This is for SSR 2011 but it should work also for SSr 2013

http://www.symantec.com/business/support/index?page=content&pmv=print&viewlocale=&id=TECH157372

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vic1234's picture

I'll give it a try Thanks, I think I should say solved or something but don't know how to do that.

vic1234's picture

Markus, I'm not ready to delete SSR 2011 (actually 2013 on 64bit WIN8.1PC) but I noted on the instructions I've shown below, that the command line for the 32 and 64 bit versions of the program seem to be reverced. Please comment. Thanks,

Instructions on link are:

For 32-bit* Systems:  UninstallSSR2011.bat -I "C:\Program Files\Symantec\Symantec System Recovery\"
For 64-bit* Systems:  UninstallSSR2011.bat -I "C:\Program Files (x86)\Symantec\Symantec System Recovery\"
 

 

TRaj's picture

Hi ,

I will request you to call symantec support to help you run uninstall.bat.

Thanks

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

vic1234's picture

I haven't paid for support. What phone number can I call so they will give support?

I can follow the instructions given but why does the instructions reference the 64 bit program directory for a 32 bit program uninstall and conversly reference the 32 bit program directory for a 64 bit program uninstall. Are the instructions correct or not? If not, shouldn't they be corrected? The last update was 5/20/2014.

Markus Koestler's picture

I think if you install the 32 Bit version of SSR on a 64 Bit OS you need to run UninstallSSR2011.bat -I "C:\Program Files (x86)\Symantec\Symantec System Recovery\".

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Markus Koestler's picture

Have you already tried?

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vic1234's picture

Markus,

No I haven't. Thanks for all your follow up.

I recently got my WIN8.1 64bit PC and found out that my GHOST program would not work on it. I just ordered Symantec System Recovery 2013 and haven't got it yet. I was preparing myself for using it IF I had a problem with the program and had to completely remove it and reinstall it as I once had to do with GHOST. I hope I never have to  uninstall SSR but I was just trying to be ready if I did.

freddes's picture

Hi,

I can't uninstall symantec system recovery 2013 on 2008r2 server, all night it has a bsod (memory leak vtrack.sys driver)

The uninstaller don't work

I can't upgrade it with live update

Already tried symantec installation manager to find a hotfix.

The only way is to uninstall the program and i can't do it with windows:

Produit : Symantec System Recovery 2013 -- Erreur 2324. Could not open file: C:\Program Files\Common Files\Symantec Shared\rpAccess64\RPAM.dll GetLastError: -1073741701.

Produit : Symantec System Recovery 2013 -- BEMSI;SpnUnregister;LoadLibrary;VProServerCA -> ERROR: Failed to load DLL SpnRegister;-1

Is it possible to uninstall with the uninstaller.bat ssr 2011 ?

 

Thank You

 

 

 

Markus Koestler's picture

Give it a try. As a last resort you could try MSIZAP.

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freddes's picture

On Sun 07/09/2014 21:17:31 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090714-22713-01.dmp
This was probably caused by the following module: vtrack.sys (VTrack+0x2DDF8)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80002098B80, 0xFFFFF8800236FD88, 0xFFFFF8800236F5E0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\vtrack.sys
product: Symantec™ System Recovery
company: Symantec
description: Symantec Filter Driver for tracking changed block(s).
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: vtrack.sys (Symantec Filter Driver for tracking changed block(s)., Symantec).
Google query: Symantec SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

 

Help would be appreciated, i've already open a new ticket in the symantec support with one of my license keys ...
 

Thank you

Markus Koestler's picture

The crash occured during uninstall.bat was running?

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freddes's picture

no the unistall.bat fail...

But the problem is that i can't remove the program the uninstall fail:

FATAL ERROT: Could not open file c:\Program Files\Comman Files\Symantec Shared\rpAccess64\RPAM.dll GetLastError: -1073741701

And the uninstaller make a rollback

 

Markus Koestler's picture

OK, do you know the MSIZAP utility?

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freddes's picture

No i don't really know this utility.

I quickly searched how to use it, but i'm expecting answers from Symantec Support before.

The problem is that this Hyperv host is a production server and i don't want to crash it...

 

Markus Koestler's picture

So lets wait for the outcome of the support call. Please keep us posted.

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freddes's picture

The support call me. He took control with symantec.webex.com

  • First he tried to use uninstallssr2011.bat
  • Finally he removed all registry keys, delete all the files by hand
  • Disabled the service symantec system recovery -> always registered
  • 2 reboots

 

I hope the vtrack.sys driver will not make a bsod again this night...

 

Markus Koestler's picture

Ok, I'll keep the fingers crossed. Please let us know how the night was.

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freddes's picture

Hi, Bsod again

And the vtrack.sys is already here

 

On Mon 08/09/2014 20:47:19 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: vtrack.sys (VTrack+0x2DDF8)
Bugcheck code: 0xFC (0xFFFFF8A00B551D60, 0xA3E00002F9CBB963, 0xFFFFF88002376E30, 0x2)
Error: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
file path: C:\Windows\system32\drivers\vtrack.sys
product: Symantec™ System Recovery
company: Symantec
description: Symantec Filter Driver for tracking changed block(s).
Bug check description: This indicates that an attempt was made to execute non-executable memory.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: vtrack.sys (Symantec Filter Driver for tracking changed block(s)., Symantec).
Google query: Symantec ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY

 

I'm searching now for conflicts with other apps:

There is veeam backup installed on the hyperv, the backup job of 2 VMs start at 22:00 and finished with success.

I think only one VM in the plan cause this bug with ssr2013 or the vtrack.sys driver, because when this VM was in a separate veeam backup job (one vm at 22:00 and the VM i suspect at 24:00), the bsod appeared a few minutes after the last backup job succeed.

Now the two VMs are in the same Veeam job and the bsod appears a few minutes after this job succeed.

Then i found that volume shadow copies of VMs would cause problems on hyperv

http://social.technet.microsoft.com/Forums/windows...

i disabled it on this VM, there is no VSS enabled on the other VM...

We will see tomorrow ...

 

Markus Koestler's picture

So you are running Veeam and SSR backups parallel?

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freddes's picture

"Running" no, ssr2013 didn't worked, i couldn't start it, and i couldn't uninstall it.

The "dirty uninstall" by symantec support don't solve the problem (service already registered, files and registry keys deleted by hand and symantec driver vtrack.sys not uninstalled)

I found a solution: i have disabled all VSS on one VM

Finally, Veeam backup succeed and no bsod with vtrack.sys driver...

For ssr2013 + Veeam:The symantec support told me that we just have to verify that the backup jobs don't start at the same time.

Thank you

 

Markus Koestler's picture

Lucky you !

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