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Uninstall tools

Created: 22 May 2013 | 5 comments

Are there any uninstall tools for removing the previous version of the endpoint protection client? The install of our EPM was corrupted so we had to wipe itout and then install again so I have orpahned clients all over the network now with no management. They are all version 11 clients and a push install will not remove the old version at all. I really don;t want to run around to every workstation so if there is an easier fix I would love to hear it.

Operating Systems:

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W007's picture

For removing previous version of Symantec products you can use the SEPprep tool:

http://www.symantec.com/business/support/index?pag...

Edit

Check this discussion

https://www-secure.symantec.com/connect/forums/how-uninstall-sep-121-push-deployment

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Brɨan's picture

SEPprep will remove SEP, check this KBA for all details

SEPprep competitive product uninstall tool

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH148513 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2011-01-19 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2011-04-13 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH148513

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

MaryOlson's picture

I would assume that this is the same tool that SEPM is using prior to the push of the new package. If it is, it doesn't always work for some reason.

Mithun Sanghavi's picture

Hello,

Check this Article:

Methods for uninstalling Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=TECH184988

On a kind note - In your case, Why not install the SEPM 11.x / SEPM 12.1 on the server and then Run the SylinkReplacer Utility to get all the client reporting back the SEPM?

For SylinkReplacer Utility for SEP 11.x clients, you can check this link:

http://www.symantec.com/connect/downloads/sylinkreplacer-tool-connecting-sep-clients-sepm

In case you are installing SEPM 12.1, perform the steps provided in the Articles below:

Restoring client-server communications with Communication Update Package Deployment

http://www.symantec.com/docs/HOWTO81109

SEP 12.1 RU2 and Reset Client Communication

https://www-secure.symantec.com/connect/articles/sep-121-ru2-and-reset-client-communication

How to point clients to a new SEPM after decommissioning or replacing the primary SEPM.

http://www.symantec.com/docs/TECH92556

SylinkReplacer for SEP 12.1 is only available with Symantec Technical Support Team.

Create a case with with Symantec Technical Support Team.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Brɨan's picture

I don't believe it is.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.