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Uninstall of Veritas Backup Exec 10 delete SQL Server DLL's

Created: 17 May 2010 | 2 comments

Over the weekend we uninstalled the 10.X client of one of our Server 2003 machines that contained a SQL 2000 database. 

The next morning, after overnight reboot, the SQL Server 2000 database would not work (it houses a production app here at BAMC).

Analaysis of SQL and the uninstall log shows that the uninstall process deleted the msxmlsql.dll  file fro the SQL server installation ad unreigstered key SQL Server DLL's (specificall SQLVDI.DLL).

I find this totally unaceeptable from any vendor product, and I have reported this to our System engineers and  IT management.

Server this event occured on:

OS Name Microsoft(R) Windows(R) Server 2003, Enterprise Edition

Version 5.2.3790 Service Pack 2 Build 3790
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CPOPM
System Manufacturer HP
System Model ProLiant ML570 G3
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2999 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2999 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2999 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2999 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2999 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2999 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2999 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2999 Mhz
BIOS Version/Date HP P37, 2/28/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
User Name AMC\Administrator
Time Zone US Mountain Standard Time
Total Physical Memory 15,870.18 MB
Available Physical Memory 565.72 MB
Total Virtual Memory 23.26 GB
Available Virtual Memory 8.57 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys

SQL Server info:

Microsoft SQL Server  2000 - 8.00.2040 (Intel X86)   May 13 2005 18:33:17   Copyright (c) 1988-2003 Microsoft Corporation  Enterprise Edition on Windows NT 5.2 (Build 3790: Service Pack 2) 

 

Rick Sheeley
SR.DBA
Banner Health Systems
Peoria, AZ

Comments 2 CommentsJump to latest comment

CraigV's picture

Hi Rick,

That's quite suprising that would happen. I must say that I haven't seen Backup Exec delete any SQL files not needed.
I flagged this for support though...

Laters!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Ben L.'s picture

Rick,
Can you provide us with the logs that show these files were deleted during the uninstall?

If this response answers your concern, please mark it as a "solution"