Endpoint Protection

Hi All,

I'm having problem uninstalling the CA using competitive uninstall wrapper tool. When deploying the ca uninstall script using push deployment wizard the workstation where i want to uninstall the CA promted  on the task manager that av32.exe is not responding. Please advise as to what is the best way to uninstall CA and install SEP. Take note that I want to use the conpetitive uninstaller of symantec only.

Please see the script for CA below
___________________________________________________________________for itm__________________________
;This script file supports and has been tested with
;CA eTrustITM Agent, 8.1.655 installed
;Note: If you have multiple versions in your environment you may have to create scripts for each version
;      as the GUID may be different.
;
;Provided by Min Ju
;
;Last Modified: 6/26/09

Platform=WinNT
SetRegistry=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{85F88F9C-6EB2-426B-88AB-28DA4A3526B9}, UninstallProduct, MsiExec.exe /X{85F88F9C-6EB2-426B-88AB-28DA4A3526B9}
RunProgram=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{85F88F9C-6EB2-426B-88AB-28DA4A3526B9}, UninstallProduct

ClearRegistry=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Run, eTrustPPAP
ClearRegistry=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Run, CaISSDT

_____________________________________________________________________________________________

___________________________________________________________________for Gateway__________________________

;This script file supports and has been tested with
;CA iTechnology iGateway, v8.1.637 installed
;Note: If you have multiple versions in your environment you may have to create scripts for each version
;      as the GUID may be different.
;
;Provided by Min Ju
;
;Last Modified: 6/26/09

Platform=WinNT
SetRegistry=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{847501DF-07C0-4691-B04A-893929F108AE}, UninstallProduct, MsiExec.exe /X{847501DF-07C0-4691-B04A-893929F108AE} /qn /passive /norestart
RunProgram=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{847501DF-07C0-4691-B04A-893929F108AE}, UninstallProduct

ClearRegistry=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Run, eTrustPPAP
ClearRegistry=HKEY_LOCAL_MACHINE,SOFTWARE\Microsoft\Windows\CurrentVersion\Run, CaISSDT

_____________________________________________________________________________________________

thanks,

This is an alternative, check the below link
Hope this helps.

http://homeofficeforum.ca.com/homeofficeforum/showthread.php?t=3428

Hi,

Did you face this issue on more than one macnine?

We need to isolate the issue, it would be with the permissions on the machine we are trying to uninstall. Its possible that the CA client could be in the middle of a scan.


But, I am sure that the fixes provided in the link in the earlier response would be able to help you out.

Aniket

I'am able to resolve the issue by adding a batch file on competitive uninstaller folder. Is there a way that I can set the whole package into in one exe file?thank

this is just a ff on my previous message  is there a way that could weIs there a way that I can set the whole package into in one exe file?thanks

 Sure.  Find in the SEP install directory on the management server, where the default package is located.  something like %program files%/tomcat/php/outbox or similar (dont recall the exact path)

rename the setup.exe, copy in the competitive wrapper and rename to (the name in the instructions) copy in templates...  When you export a package to an EXE, done.

Of course that is a highlevel, but if you understand what you are doing with the wrapper, you can figure this out.

What i mean is to set only one package for the competitive uninstall wrapper thanks

Do the steps I mentioned, export as a single EXE.  Save this file to a location.
Then reverse the initial steps to remove the changes made to the default packages.

You can then use the other deployment tools under START PROGRAMS SYMANTEC...  to deploy from a package to machines within a domain.

However, you can just leave the modification as is IMO.  If CA is not found, it's just going to continue.  No harm whatsoever.  

Guys,
I have this issue now.
Exact the same problem, i'm using the script to uninstall the etrust 8.1
It finds and uninstalls the CA software but, it is not responding. When I do CTRL+C to terminate, it starts to installing SEP but I get an error
Another Instalaltion is in progress but I know it is not.

I'm very interested in the steps teiva-boy mentioned. Could you tell me a little bit more about it ?

Regards,

Default location for Packages I found
Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\ClientPackages but here anything meaningfull ends and I have directory names like
60207153726638fa14b0e5955f595093

Could you re-call exact path and what did you do to get one EXE file that works with etrust uninstall and sep installation ?

There is a simple utility go create a exe file..

Go to start-- run type Iexpress

Go through the steps and add all the files to the package...