Uninstalling EV 8.03, event 41197
Hi.
We have removed one of our three EV servers.
More specifically, we removed the server that was planned to handle file archiving. We restored everything that had been archived and removed archive points and everything related. Or at least we thought we removed everything related, but now the event logs are flooded on the two remaining servers about errors accessing the FSAreporting functionality:
Event Type: Warning
Event Source: Enterprise Vault
Event Category: FSA Reporting Service
Event ID: 41197
Date: 2010-02-26
Time: 12:47:42
User: N/A
Computer: srv100
Description:
The FSA Reporting Web service is not running at 'http://filearchive.domain.org/FSAReporting/FSAReporting.asmx'.
To troubleshoot the Web service configuration, see the Enterprise Vault Technical Note 'Troubleshooting FSA Reporting'.
This event is logged every 9th minute around the clock.
The "Troubleshooting FSA Reporting" document contains much info, but only on how to make FSA reporting work...not how to remove it.
Any hints on how to finalize our uninstallation and remove this error message? The FSA reportingDB has not been removed from the SQL server by the way.
Thanks in advance.
/Tobbe
Comments
Couple things to check, in
Couple things to check, in the registry do you have anything under HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\FSA\Reporting or HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\KVS\Enterprise Vault\FSA\Reporting if 64 bit.
Also, what are the results of these sql queries:
Use EnterpriseVaultDirectory
select * from FSAReportingSettings
select * from FSAReportingWSLocations
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Hi Tony. The registry key on
Hi Tony.
The registry key on the uninstalled server is empty from KVS and downwards. It only contains a subkey named "ReadyToInstall".
On the remaining EV servers obviously there are more content below \KVS and more specifically HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\FSA\Reporting but nothing that targets the removed server. This is the content from the Reporting subkey on one of the remaining server with the flooded eventlog:
[HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\FSA\Reporting]
"RDThreads"=dword:00000008
"RDBufferSize"=dword:00000030
"ScanThreads"=dword:00000005
"WebServiceTimeout"=dword:00000014
"FilePartSize"=dword:000001f4
"TempFilePath"="C:\\Program Files\\Enterprise Vault"
The SQL queries gives me the following:
FSAReportingSettings lists one row with the name of the FSA reporting database, the SQL server among other things. No column states anything about the removed server "filearchive.domain.org."
FSAReportingWSLocations lists all servers as WSlocationID and WSlocation:
1, http://mailarchive.domain.org
2, http://journaling.domain.org
3, http://filearchive.domain.org
Did this help in any way? I'm grateful for any input.
Thanks,
/Tobbe
Did you remove the
Did you remove the FSA Targets and EV server for FSA from the VaultAdmin Console?
I typically do not recommend deleting things directly from sql but you could remove the entry from FSAReportingWSLocations that points to the fileserver. You will want to have a good SQL backup.
You might also consider opening a call with support to see if they have anything documented.
Regads,
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Hi again Tony. Yes, the
Hi again Tony.
Yes, the FSA Targets were removed using the VAC.
However, I'm not sure if the EV server was removed through the console, or if it was automatically removed when the application was uninstalled.
Anyway, thanks for your time and input - I'll take it with the support from here.
/Tobbe
ok Tobbe, Please let us know
ok Tobbe,
Please let us know what they come back with.
Cheers,
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
Feedback time..
Turns out the solution was to manually delete the entire SQL entry for dbo.FSAreportingsetting in the SQL.
After that, the errors stopped and everything has been fine and dandy since then.
Thanks for your efforts.
/Tobbe
Solution...
Hello Tobbe,
Can you point an answer as being a solution? this will ' close' the thread, and help others having the same issue to find a solution
Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so
Good point. It is marked
Good point.
It is marked now.
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