Video Screencast Help

uninstalling LiveUpdate 3.1

Created: 03 Feb 2010 • Updated: 04 Aug 2010 | 6 comments

i am trying to uninstall live update 3.1 after removing symantec 10.1.7 corp. ed. and it just hangs.  can somebody please help me get this uninstalled?

Thank You,
     Brian Coder

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AravindKM's picture

Restart the pc and try to uninstall once again.If not helps contact Support and get cleanwipe utility and use it... 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Bcoder's picture

i have the server in safemode now.  I have called support and they told me to try coming here.  I will attempt the clean wipe if i can get ahold of it.

thank You,
     Brian Coder

AravindKM's picture

i don't think you can uninstall a program in safemode.Try to uninstall in normal mode... 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Bcoder's picture

ok i got the cleanwipe tool and it has so far restarted the server and now running the bat file (uninstaller) it apperars to just be hanging still as the progress bar is not moving and the status message is saying "waiting for LiveUpdate components to quit..."  it also says at the top of that status window "not responding".

Thank You,
     Brian Coder

Rafeeq's picture

open cmd prompt
and type this
taskkill /f /im "luall.exe"
in the task manager kill all liveupdate process.

P_K_'s picture

See if this helps

http://service1.symantec.com/support/sharedtech.nsf/docid/1999092114074613

MCT MCSE-2012 Symantec Technical Specialist (SCTS)