Does it have the latest policy?

I am just testing it before I buy so I made two groups and put one computer in each. Created my own policies. ( One per group )

I'm not using the default symantec policy.

HI,

Verify Policy are applied or not in workstation ?

Yes. The client has the latest policy. I even tested it by making changes to the policy (disabling features).  I would see the features be disabled within in a matter of seconds on the client side.

The machine you installed it on. Are you logged in with admin privileges or as a normal user?

I've seen in the past where a user with admin privileges will not get a prompt but a normal user will.

Sorry Brian, logged in as normal user and all it prompts me for is the password for the admin account...

That's right. No prompt for any password.

This is a crucial feature and right now is pretty much the only thing keeping me back from purchasing Symanted Cloud for my organisation.

Sigh 

Yes there is, but it does not tell me anything I don't already know. 

The Protection Agent can be removed from any computer by default. However, your organization's Account Administrator may restrict removal of a computer Protection Agent by imposing a password on the removal operation. This change is accomplished within the Management Console Settings tab.

I'm curious as well.

I did get the prompt for password to uninstall in the beginning when I signed up for the trial. Maybe that was last month or so. I stopped using it for a while. Only yesterday I decided that I was going to go ahead and purchase so I decided to give it one last test run before I do so. 

Alas, here I am with no prompt for uninstall password.

Hi soldiertt,

You can force fully update policy on Client side if no sucess you will be rasied support ticket

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456                                                                                            

IDD call: +61 2 8220 7111

HI,

You have give uninstall password through web interface try to login Without Web interface and provide password.

HI,

have you any other option open Symantec Clouds interface ?

hi,

Please try you can direct open Symantec Clouds manager Console with Admin privilege account and set the Uninstall password ?

Hi,

Try to force fully update policy on Client side

We have try all of Possibility but not received any solution

You will be rasied support ticket for same.

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456                                                                                            

IDD call: +61 2 8220 7111

Note: If you will be received any solution please update on forums.

Hello,

I hope you have seen the Symantec.cloud FAQ PDF (attached)

In your case, I would suggest you to contact the Symantec.cloud Technical Support on the phone number provided in the site below:

http://www.symanteccloud.com/en/sg/supportcentre/information/contact_global_support

Alternatively send an Email to: support.cloud@symantec.com

Hope that helps!!

The client on which you have installed cloud SEP does that talk to management console?

Does that have internet connection? once the installation is done, you should see the client reporting in the console.

Well,

More than 24hrs have passed so I tried the uninstall again.

Yes, there it went, uninstalling away without a prompt for any password.

Wow, this is so annyoing.

HI,

I think you can wait more time.

after issue not resolved you will contact again symantec support.

Seems like 3 days should be more than sufficient to wait for this to work. I would try support immediately. Let them know you're trying to demo the product to determine if you should purchase or not and it's not working as expected.

An update I got from symantec:

Case Comment: Hello Andre,

Thank you for contacting Symantec.cloud support.

We have verified the setting with your log and have advanced to our technicians to investigate further.

We will be in touch shortly.

Kind regards, 

I'm thinking Symantec was doing some work on this..

It's working now.. When I select uninstall it says password protected.

The entire settings page in the web manager has changed as well. They included for USB support as well

It seems they added a new feature in the policies section that allows you to either enable to disable access to USB drives so the settings page has been "revamped" to include this feature.

Maybe this is what they were working on over the past couple days and it was causing some sort of problem.

Luckily for me, the USB control is NOT working. LOL. *sigh* It's a new feature so I'll give it some time.

The important thing is the uninstall password is working. I will uninstall and reinstall again, just to confirm!

Indeed Brian, it does.

I uninstalled and reinstalled and the feature was immediately displayed. If I select the Agent and Endpoint Protection and hit uninstall, it will prompt me for a password.

See picture.

HI,

Thanks for update .....

It's sound good your issue resolved

Thanks alot for your continued support guys.

Just got to hope the USB function sorts out for it self as well