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Uninstall/Rollback of a hotfix in Altiris

Created: 01 Jan 2013 | 10 comments

Guys,

Am fresh to Altirs CMS.. Now I want to install a hotfix in Altiris NS & RS servers, can you please guide me how to rollback or uninstall the hotfix incase of failure, and also what kind of backups should be taken before proceeding this install. Thanks !

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Ashish-Sharma's picture

HI,

Check this artical for best practices.

 

Patch Management Best Practices

Article:HOWTO3124  |  Created: 2006-04-10  |  Updated: 2010-10-16  |  Article URL http://www.symantec.com/docs/HOWTO3124
 

 

Thanks In Advance

Ashish Sharma

 

 

balachander_r01's picture

Hi,

This article is talking about Patch Management Solution Best Practices. But my requirement is, I want to install Hotfix (KB45825 & KB45826) for Altiris console itself. KB45825 in Altiris CMS server and KB45826 in Recovery Solution servers. Please help, thanks !

andykn101's picture

Before doing any update you should back up the Notification ("CMS") server and all databases.

KB45825 (http://www.symantec.com/docs/TECH41534) can be uninstalled from Windows Swerver 2003 Add/Remove programs provided the Recovery Solution AUP is current - it can't be uninstalled from Windows Server 2000.

KB45826 (http://www.symantec.com/docs/TECH41535) can be uninstalled by browsing to the msi, right-clciking and selecting uninstall: C:\Program Files\Altiris\Altiris\Notification Server\NSCap\Bin\Win32\X86\Recovery Server Package\AeXRSServer.msi

Back up GetDelBlobRecs.sql, Reports_ServerJobHistory.sql and Reports_GetMetaJobInfo.sql also as the original versions aren't uninstalled when the msi is uninstalled.

 

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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balachander_r01's picture

Thank you !

In line with stored procedures, in my server 'Reports_ServerJobHistory.sql' is not available, instead I can see 'Reports_JobHistory', is both are same ?? Other 2 are available. Thanks !

andykn101's picture

I'm sorry, I don't have a server available - I just copied those instructions from the Symantec TECH article. You could try an administrative install of the hotfix msi to see what stored procedures it changes:

msiexec /a hotfix.msi

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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balachander_r01's picture

Thank you.. But, it's an exe file, when I try '.exe -a' option, it starts executing,hence i've cancelled the setup process. Let me find out a way to see the files inside it, thanks for your great help !

andykn101's picture

7-zip might be able to extract an msi or check in the setup files directory in program files\altiris or your temp files folder (docs & settings\username\local settings\temp) before you cancel the exe install.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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balachander_r01's picture

I found them here, C:\Documents and Settings\ramalbb\Local Settings\Temp\1\{113441E1-670C-4782-AC93-5D76C804A85A}, its 'Reports_ServerJobHistory.sql' only.

andykn101's picture

So that's probably a new stored procedure, if you haven't got it now you could probably just delete it if you needed to roll back.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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