Endpoint Protection

Hello guys could help me?
I have 2 machines in my park that are experiencing the same key Unique ID. They are alternated in SEPM, both do not update the settings, could you help me?

are you saying teh hardware ID, if yes might be this link be helpful

http://www.symantec.com/business/support/index?page=content&id=TECH97626&locale=en_US

Are you refering to the Hardware ID. If yes then follow this

Duplicate Hardware IDs result in only one client showing up in the Symantec Endpoint Protection Manager for two systems.

http://www.symantec.com/docs/TECH97626
 

If clients are exhibiting this behavior please follow these steps on affected systems:

1. Stop SMC on both of the affected client computers by clicking Start > Run, type smc -stop then click OK.
2. On the SEPM console, delete the client entry that the two computers have been sharing. This will prevent the client duplication that would otherwise occur due to the following steps.
3. On each of the affected computers, go to registry location:
   HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylink
4. Clear the value for "HardwareID." (make it blank)
5. On each of the affected computers, navigate to the following directory location:
   C:\Program Files\Common Files\Symantec Shared\HWID
6. Find file "sephwid.xml". Rename it to "sephwid.xml.bak".
7. Start SMC on each computer by clicking Start > Run, type smc -start then click OK.

When the clients check in they should have unique hardware IDs.

 

Thank's for help

What is the possible cause for this problem?

mostly if the system is imaged, we end up having same HWID

Same hardware id on both the machine. this may happen if the machines have installed from the same image

I am having a batch file to overcome this issue.

Send me a mail so that I can send u the batch file

Regards...

Ramji Iyyer

Sorry do you send bat file for me?