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Unistall rolls back.

Created: 24 Jun 2012 • Updated: 05 Jul 2012 | 4 comments
This issue has been solved. See solution.

Hello,

i have just upgrade to endpoint security 12.1 managed product. By mistake i installed the client on a laptop that i shouldn't and i tried to unistall it with no success. In the installetion log i see this :

Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\AVMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\DevMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\SfMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\CIDSMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\BashMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\LocalRep.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\AtpiMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\RepMgtMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\CommonMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\GUProxy.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\ProfileMgrMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\LUMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\RebootMgrMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\SubmissionsMan.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
MSI (s) (B0:D0) [08:16:33:579]: 1 application(s) had been reported to have files in use.
Info 1603.The file C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Bin\NacManager.plg is being held in use by the following process: Name: Smc, ID: 1132, Window Title: (not determined yet).  Close that application and retry.
MSI (s) (B0:D0) [08:16:33:579]: Note: 1: 2727 2: 
MSI (c) (A0:84) [08:16:33:579]: File In Use: -Smc- Window could not be found. Process ID: 1132
MSI (c) (A0:84) [08:16:33:579]: No window with title could be found for FilesInUse
MSI (s) (B0:D0) [08:16:33:579]: Skipping action: SetARPINSTALLLOCATION (condition is false)
 

I have disable the UAC.

I am using windows 7 pro.

Can you help me please?

Comments 4 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

In your case, you could Uninstall by performing the steps provided below:

1) Restart the machine, Uninstall Liveupdate and then the SEP client from the Add / Remove Programs.

2) Run the Latest version of Cleanwipe v_12.1 

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

3) Manual uninstallation Steps as Highlighted by Pete above.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Chetan Savade's picture

Hi Pilikasp,

What was the upgrade path to SEP 12.1.1000.157 ?

May be caused by a broken installation of the legacy version you are trying to migrate.

Possible Solution:

  1. Go to Add or Remove Programs and remove the previous version, then reboot and try installation again.
  2. If that fails, run the Cleanwipe Utility; The Cleanwipe Utility can be obtained from Symantec Enterprise Support. Reboot then try installation again
  3. If installation still fails, run Windows Cleanup Utility and remove references to the previous version; as a precaution, have a backup of the OS before using utility. The Windows Cleanup Utility (msicuu2.exe) can be obtained via Microsoft's website.
  4. If installation still fails, follow the manual removal process.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

pilikasp's picture

Hello,

I tried to clean my registry (ccleaner) and everything goes absolute fine. I unistalled the client.Thanks for the response.

SOLUTION