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Universal Server connectivity to Desktop client

Created: 16 May 2011 | 3 comments
ssteele's picture

I have two guest VMs running in VMWare Workstation v7, on a Win7 host machine: 1) Universal Server and 2) WinXP w/ PGP Desktop (WDE).

Both have static IPs, and are connected to "LAN 1". On the WinXP VM, the /etc/hosts file has an entry for keys.pgpdemo.local. I can ping and resolve the US' IP address and hostname, respectively.

I have a group and test policy, and have downloaded the PGP Desktop client from the US (and installed it on the WinXP machine). I appear to have an entry on the US for this client, and keys, as though it has registered back to the US.

But, when I boot or reboot the WinXP VM, I get an error message telling me that the PGP Desktop client can't connect to the US.

WDE has not occurred, even though the client is configured for it.

Any idea(s) why I'm having these problems?


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Andreas Zengel's picture


from the given information it is not easy to tell why the connection would fail, since there are many areas involved.

Please check the registry key [HKEY_LOCAL_MACHINE\SOFTWARE\PGP Corporation\PGP] and check that in "PGPSTAMP" the correct Universal Server hostname is specified as ...ovid=keys.pgpdemo.local... The hostname in this registry string is the hostname that PGP Desktop will try to connect to after starting up.

Also check your client logfiles at %appdata%/PGP Corporation/PGP and the "Client" logfile on Universal Server.

paulhen's picture

This is the error message displayed on computers with the My Documents folder redirected or moved with 10.0 clients prior to 10.0.3. The problem was addressed in 10.0.3, 10.1.x and any of the service packs for 10.0.2.

I prefer to check the connectivity to the Universal Server by copying the server's name in the PGPSTAMP that Andreas mentions, prepending an https:// to it and placing that in a browser. This should display a page generated by the PGP Universal server.

 Governments keep a lot of secrets from their people . . . Why aren't the people in return allowed to keep secrets from the government? --Philip Zimmerman, Der Spiegel

NTC's picture

Hi.. we had the same problem, DNS resoltion did not work propertly..   did you check also this??