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UNIX/LINUX agent Failed to get package snapshot for Inventory

Updated: 11 Jun 2010 | 4 comments
Dieselboi's picture
Dieselboi
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Good morning,
I have new Solaris 10 UNIX hosts and Linux Red Hat 5 hosts who are no longer able to download the Inventory package. When investigating, I attempt to force the Full Inventory weekly and get the Failed to get package snapshot error when it tries to download.  I have checked my logs and the servers are trying to get the packages from our package servers (Windows hosts.) I verified those package server are working properly and have the software needed.

I can successfully do basic inventory and ping and such.

Any suggestions where to go from here?

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ricodjs's picture
13
Nov
2009
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ricodjs

KB article

Diesel, try looking at KB37546 to see if it helps?

R

mdsanders's picture
19
Nov
2009
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mdsanders

I'm getting the same error on linux servers

I'm getting the same error on 3 of our ESX servers.  The ADLagent is installed and working fine, sending basic inventory, refreshing policies fine.  It sees the advertised inventory packages but fails with the same error:

'Failed to get package snapshopt'  have verified that all collections these systems are part the correct collections.  I event went as far as adding are NS and DS server host intries into the /etc/hosts file.
I have 31 other ESX servers that are all working and inventorying fine but these 3.

I also checked our package servers where the inventory packages are pulling from and they do have IIS installed for http pulls.

Did you ever find a resolution for this issue?

Michael Sanders
ITPO Image Specialist
Volkswagen Group of America
Auburn Hills, MI

Una's picture
29
Nov
2009
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Una

Linux/Solaris Patch Management

Hi,
I’m looking for some help on how the patch management process works for Linux & Solaris clients.
The current solution, using ZLM, is possibly going to be replaced by Altiris.
Currently in-place is a ZLM server located in the DMZ. The ZLM server connects to the NCC for updates.
2 other ZLM servers are located internally. The clients pull down the updates they need from the internal ZLM servers. The clients are registered with the ZLM servers but do not have to be registered with the NCC directly.
As far as I understand if we change the solution over to Altiris, the clients will need to be manually registered with the NCC before they can be patched using Altiris? This is a prerequisite due to licensing requirements?
Are all your endpoints registered with the NCC and not via Altiris?

Any help on this will be much appreciated.

ludovic_ferre's picture
10
Dec
2009
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ludovic_ferre
Symantec Employee
Accredited

Check the Package Server for GetPackageSnapshot.asp

Have you actually checked that the package server contains a GetPackageSnapshot.asp on the IIS site?

Here are the location to look for it:

http://<package_server>/Altiris/PS

which points to:

"c:\Program Files\Altiris\Altiris Agent\Package Server Agent\"

Given the Altiris Agent and PS Agent are installed in default location (C:\Program Files\Altiris\).

I was on a remote session with a customer last week on a mis-behaving package server. Upon close inspection we found that the asp page serving the snapshot xml file was missing (but it was there previously!!!).

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec 

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