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unknown Icon in SepManager 12.1.xxxx

  • 1.  unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 12:28 AM

    hi, could anyone tell me what this icon means in the manager?

    Greenshot.png

    thanks a lot



  • 2.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 12:31 AM

    It indicate you that your sep client version is old.



  • 3.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 12:35 AM

    but i have a lot of "old clients", only this one is marked with this icon.

     



  • 4.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 12:37 AM
    About the client protection status icons http://www.symantec.com/docs/HOWTO55020


  • 5.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 12:38 AM

    My suggestion is you to run the symhelp to better know about it. This icon is first time come with client version as i have seen

    Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

    Article:TECH170752  |  Created: 2011-09-29  |  Updated: 2014-10-01  |  Article URL http://www.symantec.com/docs/TECH170752.


  • 6.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 12:44 AM
    I suggest you can upgrade your sep client. For better result you need to run both version same.


  • 7.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 12:51 AM

     i know that i can upgrade my client, but i want to know what this icon means.

    i have hundreds of old clients, but only this one shows that special appearance in the manager.

     



  • 8.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 12:57 AM

    This indicated ison is first time i have seen. So that i have suggested you to run the symhelp tool on that client to better know.

    Also you can delete that client entry from sepm and run the update policy from client. Check the same icon is visible or not.



  • 9.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 01:51 AM

    I deleted the workstation, and it reappeared, again with that "special icon" ;-)



  • 10.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 01:53 AM

    that icon means " client has rejected the upgrade package" right click on the client you will find the reason under the properties tab.



  • 11.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 02:09 AM

    no , i checked that before. no entry on these fields



  • 12.  RE: unknown Icon in SepManager 12.1.xxxx
    Best Answer

    Posted Nov 11, 2014 06:20 AM

    It means this workstation will NOT run SEP 12.1 as it is not supported. So you either need to leave at 11.x or upgrade the OS. 11.x is end of life so you need to come to a decision soon.



  • 13.  RE: unknown Icon in SepManager 12.1.xxxx
    Best Answer

    Posted Nov 11, 2014 07:03 AM

    ok thank you brian.

    thats right, this workstation is the only one with xp sp1 installed ;-)

     

     



  • 14.  RE: unknown Icon in SepManager 12.1.xxxx

    Posted Nov 11, 2014 07:50 AM

    Correct. That's why you would see that icon as it's not supported for 12.1

    :)