Unknown virus
I've picked up a unknown virus on one of my sites. Characteristics of the virus is that it misreport freespace on the harddrive causing a harddrive full message to such a extend that no application or document want to open or a virus scan is impossible.
The unknown usage cannot be traced. I've formatted the PC and installed Windows XP o/s from the original recovery disk and when attempt to install Norton 10.1.7 it gave me a error "Insufficient rights....." in the administrator's account when the installation tried to load the services. I've tried installing SEP11 as well but it does a rollback action as soon as the services want to load.
Maybe someone reckonises the virus and can assist me with a removal tool before this spread to any of my other sites, currently I have seven (7) PC's on the same site displaying the same problem.
Comments
I would run the Norton
I would run the Norton Security Scan first to see if anything is detected, and then try installing Norton or SEP.
http://security.symantec.com/sscv6/WelcomePage.asp
Run
Run NSShttp://www.symantec.com/norton/security_response/removaltools.jsp and then install SEP and submitt the suspected file to symantec
https://submit.symantec.com/websubmit/gold.cgi
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
MBR?
Are you completely formatting the entire drive, or just a partition? If the latter, I might suspect something in the master boot record. You may want to boot from the OS CD/DVD into the Windows Recovery Console then use NSS as Cycletech stated above.
Good luck!
sandra
Symantec Technical Support Engineer, LAM/NAM // SAV/SEP for Mac
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