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Unknown virus

Updated: 21 May 2010 | 3 comments
cornelius.potgieter@sita.co.za's picture
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This issue has been solved. See solution.

I've picked up a unknown virus on one of my sites. Characteristics of the virus is that it misreport freespace on the harddrive causing a harddrive full message to such a extend that no application or document want to open or a virus scan is impossible.
The unknown usage cannot be traced. I've formatted the PC and installed Windows XP o/s from the original recovery disk and when attempt to install Norton 10.1.7 it gave me a error "Insufficient rights....." in the administrator's account when the installation tried to load the services. I've tried installing SEP11 as well but it does a rollback action as soon as the services want to load.
Maybe someone reckonises the virus and can assist me with a removal tool before this spread to any of my other sites, currently I have seven (7) PC's on the same site displaying the same problem.

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Thomas K's picture
12
Mar
2010
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I would run the Norton

I would run the Norton Security Scan first to see if anything is detected, and then try installing Norton or SEP.

http://security.symantec.com/sscv6/WelcomePage.asp

Prachand's picture
12
Mar
2010
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Run

Run NSShttp://www.symantec.com/norton/security_response/removaltools.jsp   and then install SEP  and submitt the suspected file to symantec

https://submit.symantec.com/websubmit/gold.cgi

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

sandra.g's picture
12
Mar
2010
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MBR?

Are you completely formatting the entire drive, or just a partition?  If the latter, I might suspect something in the master boot record.  You may want to boot from the OS CD/DVD into the Windows Recovery Console then use NSS as Cycletech stated above.

Good luck!

sandra

Symantec Technical Support Engineer, LAM/NAM //  SAV/SEP for Mac
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