Hello,
Thanks for your assistance. The link you included above (http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/5fe90bc001d96b5d88256c0e0057700b?OpenDocument) has the following instructions:
"Open the Usage.dat file and verify that the numbered folder heading inside the square brackets [ ] matches the folder referenced by "CurDefs"in Definfo.dat. Verify that there is a single square bracket."
My usage.dat file has:
[20090928.003]
NAVCORP_70=1
NAVCORP_70_2=1
[20091008.003]
DEFWATCH_10=1
Since I have more than one "square bracket" then I can assume I have a corrupt virus definition?
It says in a note:
Note: If you have other Symantec products running on the same system, there may be other entries in the Usage.dat file. It is important that all entries are under the same numbered folder heading. If there is more than one numbered folder heading, stop all Symantec services, edit the Usage.dat file to have all Symantec products under the same numbered folder heading, save the changes, and restart the services. Depending on the nature of the issue, this may or may not resolve symptoms associated with corrupt virus definitions.
The first sentence in that note starts with "If you have other Symantec products"..... which I don't. Does that mean I should also ignore the SECOND sentence, which says "it is important that all entries.....etc."? Or is the second sentence independent from the conditional sentence immediately before it? Should I continue with the instructions after, to edit the Usage.dat file? Or should I just skip that whole Note and move on?
The next step says:
If virus definitions appear to be corrupted, do one of the following, depending on your product version:
- If you use Symantec AntiVirus 10.x, read How to revert to the previous definition set using Symantec System Center. If the problem persists. do not attempt to manually repair virus definitions. Symantec AntiVirus 10.x includes an automatic definition repair feature. If Symantec AntiVirus 10.x virus definitions remain corrupted, contact Symantec Technical Support for assistance.
When following that link, it tells me:
To select a different set of virus definitions for the primary server
- In Symantec System Center, right-click the primary server, click All Tasks > Symantec AntiVirus > Virus Definition Manager.
- Click Configure.
- Click Definition File.
- Select the virus definition file that you want to use.
- Click Apply.
Can you tell me where to find a) the Symantec System Center, and b) a menu option for "All Tasks"? Neither appear in my program, nor do I follow all the talk about primary vs. secondary server..... any gudiance?
Thanks,
Phil