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Unlocking Symantec Antivirus config options on client side without server

Created: 19 Nov 2011 • Updated: 20 Jan 2012 | 3 comments
This issue has been solved. See solution.

I've got a laptop that I use offsite, and it no longer connects to the servers at work (not even through VPN).  It's got Symantec Antivirus on it, but I can't make any changes to the settings/config.  Long story short, right now it's got a false positive on a known-good file, and I can't change the options so that it's on the exception list (even that is grayed out/locked).

Right off the bat, I can't uninstall/reinstall, I don't have any serial #'s or licenses other than what is automatically installed from the admins when they set up the machine.

I do have full admin rights on the machine, so I can make registry edits & other changes if needed.

Any thoughts?

Comments 3 CommentsJump to latest comment

P_K_'s picture

Hope this helps

https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-few-registry-tweaks

Also I would suggest you to submitt that false postive to Symantec

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Vikram Kumar-SAV to SEP's picture

Is it SAV 10.x or SEP 11.x

I would say call your IT Helpdesk and they should help you out in configuring exclusion and they will have the password.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

SOLUTION
mon_raralio's picture

Hi barwick11, my suggestion here is to have your IT reconfigure the SAV or SEP to be unmanaged from their server. Depending on your company IT sec policies, you may either be given the SAV admin password so you can do some policy changes or they would require a reinstallation to make it unmanaged.

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