Unmanaged client settings grey out
Created: 26 Dec 2012 | Updated: 26 Dec 2012 | 6 comments
This issue has been solved. See solution.
I made a managed client unmanaged but I still cannot change settings as they are greyed out. Please assist.
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HI,
Check in
Help -> Troubleshooting -> server (What showing managed /Un-managed)
Check this artical
How to convert Symantec Endpoint Protection (SEP) clients from managed to unmanaged without uninstalling and reinstalling
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Per this document, you need to set the client to Client Control mode before making it unmanaged:
https://www.symantec.com/business/support/index?pa...
If the communication mode was not set for Client Control in the Symantec Endpoint Protection Manager policies during initial installation, you will not be able to change the local client policies after placing the new Sylink.xml file on the client.
To set the client to Client Control
Make sure the policy update takes affect on the client. Once it does, you can than make the client unmanaged and you should than be able to change all the settings.
SEP Knowledge Base
Endpoint SWAT
Thanks I missed part on setting client control mode
Hi,
Also check this thread
https://www-secure.symantec.com/connect/forums/sepm-removed-server-how-change-clients-managed-unmanaged-selfupdate
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Thanks I will look and revert back
Do a uninstall / reinstall from CD1 or create a new unmanaged package from SEPM.
if none of the above works.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
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