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Unscannable files in c:/RECYCLERS/

Created: 10 Jan 2013 | 8 comments
hmmmstuff's picture
hmmmstuff
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We have a computer with some issues, and everything seems to stem from the RECYCLERS file, 1406 unscannable docs. How do I change that setting so they are all scanned?

 

Thanks!

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Brian81's picture
Brian81 Trusted Advisor
Unscannable files in c:/RECYCLERS/ - Comment:10 Jan 2013 : Link

Can you post a screenshot?

SEP Knowledge Base

Endpoint SWAT

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hmmmstuff's picture
hmmmstuff
Unscannable files in c:/RECYCLERS/ - Comment:10 Jan 2013 : Link

 

Event Computer Logged By Description
Configuration Changed CLIENTSERVICES System New Value 'HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\Storages\SymProtect\RealTimeScan\ProtectionProcess' = '2'
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 150102p.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 150104b.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 150103s.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 150106i.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 150107q.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 150108v.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 150108c.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 150110e.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 141228w.
Definition File Loaded CLIENTSERVICES System New virus definition file loaded. Version: 141230r.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 1410 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Data1.cab due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 8 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Packages\SAV32.dat due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 103 files inside c:\Documents and Settings\Admin\Local Settings\Temporary Internet Files\Content.IE5\2AL4NSIX\ManualSPCSEPMUpdate2012_03_26_2_205[1].zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 185 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\3DAnimatedEmojiProFree 2.0.3.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 104 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\Emoij3DEmoticonsFree1.8 1.8.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 8 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc1.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 1410 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Data1.cab due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 8 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Packages\SAV32.dat due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 103 files inside c:\Documents and Settings\Admin\Local Settings\Temporary Internet Files\Content.IE5\2AL4NSIX\ManualSPCSEPMUpdate2012_03_26_2_205[1].zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 185 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\3DAnimatedEmojiProFree 2.0.3.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 104 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\Emoij3DEmoticonsFree1.8 1.8.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 8 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc1.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2284 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc2.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientname.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientsubnet.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 17 files inside c:\Sym_LoadPointDiag\LoadPointDiag_CLIENTSERVICES__TIME_15_47_03_71_DATE_Tue_01_27_2009_Data_Files.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2284 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc2.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientname.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientsubnet.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 17 files inside c:\Sym_LoadPointDiag\LoadPointDiag_CLIENTSERVICES__TIME_15_47_03_71_DATE_Tue_01_27_2009_Data_Files.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 1410 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Data1.cab due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 8 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Packages\SAV32.dat due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 103 files inside c:\Documents and Settings\Admin\Local Settings\Temporary Internet Files\Content.IE5\2AL4NSIX\ManualSPCSEPMUpdate2012_03_26_2_205[1].zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 185 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\3DAnimatedEmojiProFree 2.0.3.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 104 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\Emoij3DEmoticonsFree1.8 1.8.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 8 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc1.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2284 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc2.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientname.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientsubnet.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Scheduled scan Could not scan 17 files inside c:\Sym_LoadPointDiag\LoadPointDiag_CLIENTSERVICES__TIME_15_47_03_71_DATE_Tue_01_27_2009_Data_Files.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 1410 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Data1.cab due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 8 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Packages\SAV32.dat due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 103 files inside c:\Documents and Settings\Admin\Local Settings\Temporary Internet Files\Content.IE5\2AL4NSIX\ManualSPCSEPMUpdate2012_03_26_2_205[1].zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 185 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\3DAnimatedEmojiProFree 2.0.3.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 104 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\Emoij3DEmoticonsFree1.8 1.8.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 8 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc1.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 2284 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc2.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientname.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientsubnet.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 17 files inside c:\Sym_LoadPointDiag\LoadPointDiag_CLIENTSERVICES__TIME_15_47_03_71_DATE_Tue_01_27_2009_Data_Files.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 1410 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Data1.cab due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 8 files inside c:\Documents and Settings\Admin\Desktop\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1\SEPM\Packages\SAV32.dat due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 103 files inside c:\Documents and Settings\Admin\Local Settings\Temporary Internet Files\Content.IE5\2AL4NSIX\ManualSPCSEPMUpdate2012_03_26_2_205[1].zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 185 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\3DAnimatedEmojiProFree 2.0.3.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 104 files inside c:\Documents and Settings\Client Services\My Documents\My Music\iTunes\iTunes Media\Mobile Applications\Emoij3DEmoticonsFree1.8 1.8.ipa due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 8 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc1.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 2284 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc2.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientname.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 2 files inside c:\RECYCLER\S-1-5-21-790525478-1637723038-725345543-1003\Dc3.5_AllWin_EN_CD2\Tools\NoSupport\SEP11_SSEP51_MoveClient_Utility\moveclientsubnet.zip due to extraction errors encountered by the Decomposer Engines.
Scan Omission CLIENTSERVICES Manual scan Could not scan 17 files inside c:\Sym_LoadPointDiag\LoadPointDiag_CLIENTSERVICES__TIME_15_47_03_71_DATE_Tue_01_27_2009_Data_Files.zip due to extraction errors encountered by the Decomposer Engines.
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pete_4u2002's picture
pete_4u2002 Symantec Employee
Unscannable files in c:/RECYCLERS/ - Comment:10 Jan 2013 : Link

these are messages when the SEP cannot extract the archives or does not understand the files system , you can ignore such messages

http://www.symantec.com/docs/TECH99755

 

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Brian81's picture
Brian81 Trusted Advisor
Unscannable files in c:/RECYCLERS/ - Comment:10 Jan 2013 : Link

That is by design

See here:

https://www-secure.symantec.com/connect/forums/sca...

SEP Knowledge Base

Endpoint SWAT

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Unscannable files in c:/RECYCLERS/ - Comment:11 Jan 2013 : Link

Hello,

The errors do not indicate a malfunction in the product. The decomposer errors cannot be eliminated from system logs; they may be useful in alerting a customer to corrupt archives or deeply-compressed files that should be excluded from scans.

For other causes and solutions, see the related article: 

Symantec AntiVirus Error: "Could not scan [#] files inside [path][filename] due to extraction errors encountered by the Decomposer Engines" during a scan

Also, check the steps provided in the Thread below:

https://www-secure.symantec.com/connect/forums/symantec-endpoint-eventid-6-warnings

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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hmmmstuff's picture
hmmmstuff
Unscannable files in c:/RECYCLERS/ - Comment:11 Jan 2013 : Link

Thank you all very much. Next question - what do you know about "My web tatoo", how do I get rid of it?

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Brian81's picture
Brian81 Trusted Advisor
Unscannable files in c:/RECYCLERS/ - Comment:11 Jan 2013 : Link

Check here

http://comprolive.com/remove/unwanted/applications...

SEP Knowledge Base

Endpoint SWAT

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Unscannable files in c:/RECYCLERS/ - Comment:11 Jan 2013 : Link

Hello,

Please check in the Add/ Remove programs for certain suspicious programs which should not be there. If there are any, please uninstall it.

I would suggest you to scan your machine with the Symantec Support Tool and Submit the Suspicious files to the Symantec Security Response Team by following the steps provided in the Article below:

Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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