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Unscannable mail

Updated: 08 Nov 2011 | 3 comments
elzon_castillo's picture
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This issue has been solved. See solution.

all our archive/compressed emails were not sent through SMG. verdict were unscannable(maz_size).we have checked the scanning settings and it seems ok. our maximum size to be sent is 10MB.

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amkyut's picture
08
Nov
2011
2 Votes +2
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Hi. you may want to double

Hi. you may want to double check the container limit settings of your SBG. what is the existing settings for maximum individual file size when opened and maximum accumulated file size when opened.

elzon_castillo's picture
08
Nov
2011
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our existing settings for

our existing settings for maximum individual file size when opened is 10 and maximum accumulated file size when opened 20.

Regards,

Elzon Soria Castillo

SYSTEMS ENGINEER

Glo-cal Advanced Systems Inc.

5F Unit C516 Cityland Pasong Tamo Tower

Brgy. Pio del Pilar, Makati City 1230

Tel No. (+632)

amkyut's picture
08
Nov
2011
3 Votes +3
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I think the existing settings

I think the existing settings caused the problem. The maximum individual file size when opened and maximum accumulated file size when opened is low. You can try to revert the container limit settings to default configuration. The default setting for maximum individual file size when opened is 100 and maximum accumulated file size when opened 200 and try to resend the message if it will still be quaratined or queued by SBG/SMG.