Endpoint Protection

Hi,
After last update we encoutered a problem that when ı was made a remote push there is a warning occurs "This host is a unsupported computer but the package is for a different platform.Do you want to continue?". When ı choose cotinue all corporates type looks like unsupported, so ı wasnt able to remote push endpoint to clients. İs someone encountered that problem early ? Thanks for your help.

Best Regards

 Hi, 

Which is the SEP version you are using, and in actual which is the OS which you are trying to push from SEPM console.

Regards

Ajin

Hello,

Can you verify OS version and Platform (32 Bit /64 Bit) ?

are you try install manually above system ?

ı am using 12.1.2015.2015 and the os is windows server 2008. The clients os is windows xp and windows 7. ı can install manually with exported .exe

Thanks for your help

whats the language of your SEPM OS and client OS you are trying to push? Same?

It is english and yes ı'm tryıng to push. add client>new package deployement>12.1.2015.2015 install package>remote push>search network and try to instal

Any solution ?

Hi,

Export the package first and then try to deploy using client deployment wizard.

While deploying select existing package deployment option and then browse to exported package.

Let me know the result if it worked?

I wasn't able to install package managed. I only installed symantec unmanaged.

Hi

Change the regional settings to English for those clients

Regards

Hi,

You can convert that client from unmanaged to managed client if want to do so.

How to change a Symantec Endpoint Protection client from unmanaged to managed

http://www.symantec.com/business/support/index?page=content&id=TECH102322&locale=en_US

I hope you are trying to deploy 32 bit package on 32bit operating systems and 64bit package on 64bit operating systems.

Create 32bit group and move all 32bit clients into the same group. Try to deploy 32bit package and check if it works.

I never made a different deploy before like 32bit or 64bit.  Both packages are in my reprository and symantec automatically choose which bit would fit os. Am ı wrong ?

Hi,

You should choose which package you have to deploy.

Try the steps which I have suggested.

You will first export a package 32/ 64 bit, then use the migration and deployment wizard, select those 32/64 according to your OS type.then do the install.

For a change if you select the other package does it show supported?

http://www.symantec.com/business/support/index?page=content&id=TECH102907

Yes exactly exported a new package (32/64) as always do.

Hi,

Just make sure trying to deploy 32bit package on 32 bit operating system. Because by looking at warning message it seems it's a genuine warning message.

However if you are following correct method then need to investigate it more.

I couldn't choose 32bit or 64 bit, because syamntec choose it automatically  everytime ı try "New Package Deployment".  The problem is resolved with installing package with "existing package deployment". Thank you Mr. Savade.

Best Regards.

You are welcome .