Endpoint Protection

Hi,

I have Symantec Endpoint Protection Manager 12.1.5, recently we have updated one workstation from Windows 8.1 to Windows 10. The Symantec Endpoint Agent stopped working because its version is not compatible with Windows 10.

I have made a search and I have found out we need to update to version 12.1.6. But when I access to https://fileconnect.symantec.com/ and insert my product key, I am only able to download version  12.1.5.

Can someone tell me why?

Thanks!

It sounds like you're running SEP Small Business edition. Is this the case? If so, it is end of support life and 12.1.5 is the last version. You will have to move to either the Enterprise version of SEP.cloud...see here:

http://www.symantec.com/connect/blogs/announcing-end-life-symantec-endpoint-protection-small-business-edition-121

https://www.symantec.com/page.jsp?id=sbe-migration

End of Life for Symantec Endpoint Protection Small Business Edition (SEP SBE) 12.1.X and Symantec Protection Suites Small Business Edition (SPS SBE) 4.0

In an effort to optimize our small business portfolio and remove redundant offerings, Symantec has decided to End of Life the Symantec Endpoint Protection Small Business Edition 12.1.X* product. 12.1.5 is the latest version of Symantec Endpoint Protection Small Business Edition 12.1.X* product. All customers currently on this product will have their licenses automatically upgraded to our newest Symantec Endpoint Protection Small Business Edition product (formerly known as SEP SBE 2013) at a 1:1 ratio, with the option for on-premise or cloud-based managed versions. Note: customers migrating from SEP SBE 12.1.X to SEP SBE will move from a perpetual license to a subscription license beginning May 4, 2015.

Please check the following link for more details: http://www.symantec.com/docs/DOC8217