Endpoint Protection

Hello,

My Live Update Admin 2.2 fails when it tries to down load updates.

This is after an upgrade from 2.1. So I removed 2.1 and installed 2.2.

Still no luck.

Here is the log:

21,12/16/09 3:35:04 PM EST,Server,informational,administrator,Successfully updated server group information for "Default Production Distribution Center".
22,12/16/09 3:35:53 PM EST,Download,informational,administrator,Download request started by "administrator".
23,12/16/09 3:36:31 PM EST,Download,informational,administrator,Started download of content for request id "1" started by user "administrator".
24,12/16/09 3:46:37 PM EST,Download,CRITICAL,administrator,Failed to download file "1260974805jtun_91130018.skn" while processing request id "1".
25,12/16/09 3:46:38 PM EST,Download,CRITICAL,administrator,Failed to download file "1223494646jtun_the_coh64.rar" while processing request id "1".
26,12/16/09 3:46:38 PM EST,Download,CRITICAL,administrator,Failed to download file "1260836428jtun_emt64nav2k8enc08.m25" while processing request id "1".
27,12/16/09 3:46:39 PM EST,Download,CRITICAL,administrator,Failed to download file "1203515784jtun_the_updecabi.zip" while processing request id "1".
28,12/16/09 3:46:39 PM EST,Download,CRITICAL,administrator,Failed to download file "1260576745jtun_sesmwps091209006.x64" while processing request id "1".
29,12/16/09 3:46:39 PM EST,Download,CRITICAL,administrator,Failed to download file "1222722077jtun_symantec$20known$20application$20system_1.5.0_symalllanguages_lumd.zip" while processing request id "1".
30,12/16/09 3:46:39 PM EST,Download,CRITICAL,administrator,Failed to download file "1260974805jtun_91126022.cal" while processing request id "1".


Any info would be great!

Thanks!

Hello DA
please look LUA download error log. how much MB try to download? It it more than 1000 MB?
Thanks
Fatih

Please refer to this KB. Notice the ports changed from LU 2.1  to 2.2.

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/d3f7ad3afc74a5fb8825737900704853?OpenDocument

Name	LUA 2.1 Port number	LUA 2.2 Port number
Tomcat	8080	7070
Tomcat shutdown	8006	7071
PostgreSQL Database	5432	7072

Best,
Thomas

seems like the issue is with Java
please check this dissussion should work fine
https://www-secure.symantec.com/connect/forums/liveupdate-administrator-always-failed-download-updates 

I know they changed, but I dont know what the ports changing have to do with LUA dowloading updates from the web?

My java is up to date.

Hi DA,

The log extract that you've posted shows several failures - are there also successes, or is every single download attempt failing?  Are some files coming down?  Can LUA 2.2 update its SPC (Symantec Product catalog)?

If some files are successfully downloading, then is it the same files which are consistently failing?  Or will "1260836428jtun_emt64nav2k8enc08.m25" etc. succeed the next time it's tried?

Final question: what's the network conenction like for this server?  Is it a fast and reliable broadband conenction or an older solution?  Do you have a proxy server in place?  Can other progarms on that server (Windows Updates, etc) successfully download their content all of the time?

Thanks and best regards,

Mick

Please check if you have any content filtering in your firewall.
use this document to check if your firewall is blocking the updates.

How to determine whether your firewall is blocking LiveUpdate

http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/c0aeb869920b38b688256d980074e389?OpenDocument∏=Symantec%20AntiVirus%20Corporate%20Edition&ver=10.0&src=ent&pcode=sav_ce&dtype=corp&svy=&prev=&miniver=sav_ce_10 

 First check whether you are able to reach liveupdate server for this in the browser type
http://liveupdate.symantecliveupdate.com\livetri.zip
or
http://liveupdate.symantec.com\livetri.zip

If you get a prompt to save the livetri.zip then your connection to Symantec LiveUpdate is working.

If it is ok you have to check the configuration .Below doc can help you in this
Installation and configuration of LUA
 

Some will download.
LUA 2.2 will check the product catalog, it says all products are up to date.
Server is connected to the same network the clients are. The clients will update via the web no problem.
Internet connection is good. 50mpbs down.
No proxy.
Windows update via web and wsus are fine all of the time.

Much thanks!

No content filtering.

As I said above the 2.1 was working fine untill I upgraded to 2.2.

Thanks!

Yes, I can dowload the zip on the server.

Is there a way for me to download all the the recent files in one zip then it will only have to download smaller updates next time?

Thanks

Before trying a reinstall as Aravind suggested, you may try deleting the left overs manually from program files, common files, download locations, temp locations etc.

No luck,

I removed it. deleted all left over files. restarted and re-installed.

It looks like its working now.

Thanks guys!

If your problem got solved I request you to mark the post which helped you to solve the problem as solution so that it will be helpful for the future visitors in the form