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Updating a Change Request

Created: 25 Apr 2012 • Updated: 26 Apr 2012 | 1 comment
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How do we go about updating a Change Requst in Symantec workflow?

We create our Change Request during the Change Feeder and then need to updat the NeededBy date and ScheduledDate later in the process. We can update our local copy of the ChangeRequest however we're not sure how to save these changes so they show in the Process Manager.

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JamieDixon's picture

It turns out that we can use the SaveExternalDataComponent component for this.

How this works internally I'm not sure but it seems to update everything that's passed into the model.

In our case the Change Reguest is passed into the Workflow by a Web Forms feeder project. Updating the Change Request and then using a SaveExternalDataComponent persists the changes to the database.

It all seems a bit black box to me. It'd be nice if there are a more intuative way to persist changes.