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updating local clients from local GUP client

Migration User

Migration UserJan 21, 2013 05:50 AM

HI, GUP and sep client are same network ?
Migration User

Migration UserJan 21, 2013 05:51 AM

yes
Migration User

Migration UserJan 21, 2013 05:54 AM

please suggest me any way to solve the problem
pete

peteJan 21, 2013 06:28 AM

can you post the sylink log?

  • 1.  updating local clients from local GUP client

    Posted Jan 21, 2013 05:43 AM

                                                           

     

    We have only one SEP 11.0 server for all the clients,  but client updations are not working from Group Update Providers. SEP server is installed at our head office and plant is connected to head office by RF link.
     
    These polices were working fine if we update clients through main SEP server, but clients are not Updating through Group Update Provider. Telnet is wokring on Server & GUP
     
    I also unable to telnet 2967 Group Update Provider port from any client.
     
    Please Suggest me a way to solve this problem.

     



  • 2.  RE: updating local clients from local GUP client

    Trusted Advisor
    Posted Jan 21, 2013 05:44 AM

    Hello,

    Port 2967 needs to be opened.

     

    Is the GUP offline (not communicating with SEPM)?

    Check this Article:

    Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

     

    Is there a proxy on your Network??

    Setting up the environment to permit full communication between the SEP client and the GUP remedied issue. 

    Also, check what version of SEP are you carrying. Hope you are carrying the Latest version of SEP 12.1 RU2.

    Try editing the LiveUpdate policy.

    Under Group Update Provider settings, set the option “Maximum number of simultaneous downloads to clients” to the higher value.

     

     

    Also, Test SEP to GUP and GUP to SEPM communication

    Check this Article:

    Test SEP to GUP and GUP to SEPM communication

    http://www.symantec.com/docs/TECH153328

    Secondly, Are you running Proxy on the Network? Is it ISA proxy? 

    If yes, check these Articles below:

    Client is not appearing in Symantec Endpoint Protection Manager (SEPM), error: HTTP returns status code=407 

    http://www.symantec.com/docs/TECH104926

    Clients keep downloading virus definitions from SEPM via proxy when SEPM and SEP are in the same local network. 

    http://www.symantec.com/docs/TECH97507

    and this Thread below:

    https://www-secure.symantec.com/connect/forums/gup-issues-low-bandwidth

    Hope that helps!!



  • 3.  RE: updating local clients from local GUP client

    Broadcom Employee
    Posted Jan 21, 2013 05:45 AM

    open a firewall connection between client and GUP.

    Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

    http://www.symantec.com/business/support/index?page=content&id=TECH104539



  • 4.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 05:48 AM

    thanks for reply, but firewall is disable on both side



  • 5.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 05:50 AM

    HI,

    GUP and sep client are same network ?



  • 6.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 05:51 AM

    yes



  • 7.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 05:54 AM

    please suggest me any way to solve the problem



  • 8.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 05:59 AM

    hi,

    you can follow this artical and create GUP

     

    How to: Setup a Group Update Provider (GUP)

    Article:TECH105005  |  Created: 2008-01-27  |  Updated: 2011-02-16  |  Article URL http://www.symantec.com/docs/TECH105005
     

     

    Configuring Group Update Providers in Symantec Endpoint Protection 11.0 RU5

    https://www-secure.symantec.com/connect/articles/configuring-group-update-providers-symantec-endpoint-protection-110-ru5



  • 9.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 06:11 AM

    Dear Ashish

                Settings/ Policies are same as you advice, but clients unable to update from GUP.



  • 10.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 06:18 AM

    HI,

    Are the group policy applied in sep client ?

    Check this download

    https://www-secure.symantec.com/connect/downloads/create-gup-symantec-can-help-conserve-bandwidth-clients-remote-location



  • 11.  RE: updating local clients from local GUP client

    Trusted Advisor
    Posted Jan 21, 2013 06:25 AM

    Hello,

    Could you please let us know the Full version of SEP 11.x?

    Since you are running SEP 11.x, did you check my comments above??



  • 12.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 06:27 AM

    Yes,

               Policy is applied & GUP IP is also shown in Registery of clients



  • 13.  RE: updating local clients from local GUP client

    Broadcom Employee
    Posted Jan 21, 2013 06:28 AM

    can you post the sylink log?



  • 14.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 06:28 AM

    Does the GUP machines has status "Group Update Provider: Yes" in the properties when checked in the SEPM console?

    Make sure the GUP has same Liveupdate policy assigned as the clients that it is supposed to update with definitions.

    Check on the GUP machine in the SEP Installation folder if you find the "SharedUpdates" folder - does it have any content in it?

    Policy corruption cannot be exluded - please try to create a new Liveupdate policy and assign it both to GUP and its clients.

     

     



  • 15.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 06:33 AM

    No SebastianZ

          it shows : NO in the properties as i have posted snap



  • 16.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 06:39 AM

    Ok, I would go with the LU policy re-creation - if the status is "No", SEP won't be serving as a GUP and won't be listening on 2967 - reason why you could not telnet to it. Is the GUP machine the same SEP version as other clients and SEPM?



  • 17.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 06:45 AM

    hi,

    Try to create NEW GUP policy and Apply again.

    SEP client and GUP client are same group ?

    If no please move GUP client on same group

     

    Best Practices with Symantec Endpoint Protection (SEP) Group Update Providers (GUP)

    Article:TECH93813  |  Created: 2009-01-05  |  Updated: 2012-01-31  |  Article URL http://www.symantec.com/docs/TECH93813

     



  • 18.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 07:09 AM

    Dear SebastianZ

          we hae same SEP at both side (11.0) i have recreate new Policy after creating GUP shows True as GUP but after some time it has changed to False again



  • 19.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 07:46 AM

    In the liveupdate policy did you specifed GUP with its computer name? Can you try it as well with the following:

    - IP address of the machine

    - FQDN name

     

    And one other thing you can try as well - I suppose your GUP is set in the policy as signle Group Update Provider, right? - please go ahead and change it to multiple group update providers and add it to the list there - is it working in this configuration?

     

    Are there any other GUPs in your environment for same subnet?



  • 20.  RE: updating local clients from local GUP client

    Posted Jan 21, 2013 07:54 AM

    Sir, i have tried FQDN Name also ..thanks all, see u tommorow



  • 21.  RE: updating local clients from local GUP client

    Trusted Advisor
    Posted Jan 21, 2013 10:19 AM

    Hello,

    Could you please post the sylink.log from the client machines, which would assist me and others to check the root cause of the issue.

    http://www.symantec.com/docs/TECH104758



  • 22.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 12:05 AM

    Please check

    01/22 09:57:57 [3424] ~~~Sylink log started. (SEP Product Version in registry: 11.0.6300.803, Sylink File Version: 11.0.6300.552)
    01/22 09:57:57 [3424] Stored HostGUID=590325D7C0A8004601B4CD65B499B1D6; outlen=16
    01/22 09:57:57 [3424] <RestoreSettings>Stored UserGuid=0; outlen=2
    01/22 09:57:57 [3424] <mfn_DecodeSSN>Sygate-SSN=121140
    01/22 09:57:57 [3424] <mfn_DecodeSSN>Read CSN=121141
    01/22 09:57:57 [3424] <mfn_DecodeSSN>Sygate-SSN=1608
    01/22 09:57:57 [3424] <mfn_DecodeSSN>Read CSN=1609
    01/22 09:57:57 [3424] Product Type=1,Major Ver=5,Minor Ver=1,Platform ID=2,OSType=17105154
    01/22 09:57:57 [3424] OS=Windows XP Professional ; number=5.1.2600
    01/22 09:57:57 [3424] SyLinkCreateInstance => Instance created: 019B9008 Registry path: SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK
    01/22 09:57:57 [3424] <GetOnlineNicInfo>:Netport Count=0
    01/22 09:57:57 [3424] <GetOnlineNicInfo>:NicInfo
    01/22 09:57:57 [3424] SyLinkCreateConfig => Created instance: 019A9A28
    01/22 09:57:57 [3424] UseNewConfig => Created m_hNewConfig: 019A9A28
    01/22 09:57:57 [3424] Importing ConfigObject: 019A54C8 into: 019A9A28
    01/22 09:57:57 [3424] Importing ConfigObject: 019A54C8 into: 019A7778
    01/22 09:57:57 [3424] <PostEvent>stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
    01/22 09:57:57 [3424] SSA packageType is set as 105
    01/22 09:57:57 [3424] SyLinkDeleteConfig => Deleting instance: 019A54C8
    01/22 09:57:57 [3424] <SetHiStatus>HI status is changed to=3; reason=105; rule=Host Integrity check is disabled.
     Host Integrity policy has been disabled by the administrator.
    01/22 09:57:57 [3424] SyLinkCreateConfig => Created instance: 0374DD40
    01/22 09:57:57 [3424] SetCurLocationName: Name is set to - Default
    01/22 09:57:57 [3424] SetCurLocationID: ID is set to - E0BF4338C0A8003F00529BE1093567D0
    01/22 09:57:57 [3424] SyLinkCreateConfig => Created instance: 0374EFE8
    01/22 09:57:57 [3424] RemeberCurrentGroup=0,RememberCurrentPolicyMode=0
    01/22 09:57:57 [3424] Importing ConfigObject: 0374EFE8 into: 019A9A28
    01/22 09:57:57 [3424] Importing ConfigObject: 0374EFE8 into: 019A7778
    01/22 09:57:57 [3424] <PostEvent>stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
    01/22 09:57:57 [3424] SyLinkDeleteConfig => Deleting instance: 0374EFE8
    01/22 09:57:57 [3424] SyLinkDeleteConfig => Deleting instance: 0374DD40
    01/22 09:57:57 [3452] <ScheduleNextUpdate>Manually assigned heartbeat=1 seconds
    01/22 09:57:57 [3424] <CSyLink::Start()>
    01/22 09:57:57 [3424] <EncodeHelper::DecryptUrl>
    01/22 09:57:57 [3424] <CSyLink::Start> The last server used was '192.168.0.70'
    01/22 09:57:57 [3424] <CSyLink::ImportConfigFile()>
    01/22 09:57:57 [3424] CUpdateConfig::Dump
    <Client Package-Checksum: 229a5cceb176508dfbbe0b59898ea4b3, DownloadStartTime: 12:0, DurationMin: 60, RandomizeTime: 5760>
    01/22 09:57:57 [3424] </CSyLink::ImportConfigFile()>
    01/22 09:57:57 [3424] <GetDomainHostName>msz_DomainName is taken from szDomainName
    01/22 09:57:57 [3424] <GetDomainHostName>DomainName (Final)=Mfasteners.com
    01/22 09:57:57 [4008] <ScheduleNextUpdate>Manually assigned heartbeat=97 seconds
    01/22 09:57:57 [4012] <HeartbeatThreadProc:>Thread is about to begin..
    01/22 09:57:57 [4008] Successfully created the heartbeat thread
    01/22 09:57:57 [3424] <Start>Started, contact SMS every 300 seconds
    01/22 09:57:57 [3424] <PostEvent>going to post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED
    01/22 09:57:57 [3424] <PostEvent>done post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED, return=0
    01/22 09:57:57 [3424] </CSyLink::Start()>
    01/22 09:57:57 [3244] <ScheduleNextUpdate>Manually assigned heartbeat=1 seconds
    01/22 09:57:57 [3424] <SetClientAuth>Received new User/Domain from SMC..  User: itfp User Domain: MFASTENERS
    01/22 09:57:57 [3424] <SetClientAuth>Getting FQDN from XP or later OS.
    01/22 09:57:57 [3424] <GetLoginFqdn>user_name's length is: 5
    01/22 09:57:57 [3424] <GetLoginFqdn>domain_name's length is: 16
    01/22 09:57:57 [3424] <GetLoginFqdn>The sessions' total amount we get:6
    01/22 09:57:57 [3424] <GetLoginFqdn>User itfp FQDN name is MFASTENERS.COM
    01/22 09:57:57 [3424] <SetClientAuth>Setting the User Domain to RDNS Domain ..
    01/22 09:57:57 [3424] <SetClientAuth>Logged in user info set to: MFASTENERS.COM/itfp
    01/22 09:57:57 [3424] <SetClientAuth>Marking User Change Notify to redo registration..
    01/22 09:57:58 [4012] <EncodeHelper::DecryptUrl>
    01/22 09:57:58 [4012] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
    01/22 09:57:58 [4012] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
    01/22 09:57:58 [4012] <Add2LUFileList:>Adding LU Info to LU Download File List: {C60DC234-65F9-4674-94AE-62158EFCA433}130121019
    01/22 09:57:58 [4012] <EncodeHelper::DecryptUrl>
    01/22 09:57:58 [4012] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
    01/22 09:57:58 [4012] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
    01/22 09:57:58 [4012] <Add2LUFileList:>Adding LU Info to LU Download File List: {D3769926-05B7-4ad1-9DCF-23051EEE78E3}130118001
    01/22 09:57:58 [4012] <EncodeHelper::DecryptUrl>
    01/22 09:57:58 [4012] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
    01/22 09:57:58 [4012] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
    01/22 09:57:58 [4012] <Add2LUFileList:>Adding LU Info to LU Download File List: {812CD25E-1049-4086-9DDD-A4FAE649FBDF}130121005
    01/22 09:57:58 [4012] <EncodeHelper::DecryptUrl>
    01/22 09:57:58 [4012] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
    01/22 09:57:58 [4012] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
    01/22 09:57:58 [4012] <Add2LUFileList:>Adding LU Info to LU Download File List: {E5A3EBEE-D580-421e-86DF-54C0B3739522}130121005
    01/22 09:57:58 [4012] <CheckHeartbeatTimer>====== Heartbeat loop starts at 09:57:58 ======
    01/22 09:57:58 [4012] <GetOnlineNicInfo>:Netport Count=1
    01/22 09:57:58 [4012] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="192.168.30.29" Mac="00-17-7c-10-a0-86" Gateway="192.168.30.1" SubnetMask="255.255.255.0"/></SSANICs>
    01/22 09:57:58 [4012] <HWID CSyLink::GetHardwareKey> Get Hardware ID
    01/22 09:57:59 [4012] <HWID CSyLink::GetHardwareKey> Hardware ID assigned: 89FB973FB44AF49650153740A3EA3258
    01/22 09:57:59 [3452] SyLinkCreateConfig => Created instance: 01916738
    01/22 09:57:59 [3452] Importing ConfigObject: 019A7778 into: 01916738
    01/22 09:57:59 [3452] SyLinkDeleteConfig => Deleting instance: 01916738
    01/22 09:57:59 [4012] <CalcAgentHashKey>:CH=48F6DC0A8002100ABC2CF9BBB79311fp-qlty02mfasteners.com89FB973FB44AF49650153740A3EA3258
    01/22 09:57:59 [4012] <CalcAgentHashKey>:CHKey=1345591AED5A32D4D2A45D4C7341B9
    01/22 09:57:59 [4012] <CalcAgentHashKey>:C=4872EFC0A8002100ABC2CF9BBB79311fp-qlty02mfasteners.com
    01/22 09:57:59 [4012] <CalcAgentHashKey>:CKey=AD8A77CC767C5C12453D02F6B74FBB
    01/22 09:57:59 [4012] <CalcAgentHashKey>:UCH=48726DC0A8002100ABC2CF9BBB79310itfpM
    FASTENERS.COMfp-qlty02mfasteners.com89FB973FB44AF49650153740A3EA3258
    01/22 09:57:59 [4012] <CalcAgentHashKey>:UCHKey=424671EFABDDEB258B97ABDAD22E286F
    01/22 09:57:59 [4012] <CalcAgentHashKey>:UC=4872EF6DC0A8002100ABC2CF9BBB79310itfpMFASTENERS.COMfp-qlty02mfasteners.com
    01/22 09:57:59 [4012] <CalcAgentHashKey>:UCKey=3D58A12490244BA44D59A55F4783D0FB
    01/22 09:57:59 [4012] <DoHeartbeat>HardwareID=89FB973FB44AF6553740A3EA3258
    01/22 09:57:59 [4012] <DoHeartbeat>CHKey=1342D5591AED5A32D2A45D4C7341B9
    01/22 09:57:59 [4012] <DoHeartbeat>CKey=AD863A77CC767C5C153D02F6B74FBB
    01/22 09:57:59 [4012] <DoHeartbeat>UCHKey=424671EFABDDEB8B97ABDAD22E286F
    01/22 09:57:59 [4012] <DoHeartbeat>UCKey=3D58A12490244BA4D59A55F4783D0FB
    01/22 09:57:59 [4012] <DoHeartbeat> Set heartbeat event
    01/22 09:57:59 [4012] Use new configuration
    01/22 09:57:59 [4012] <RegHeartbeatProc>====== Reg Heartbeat loop starts at 09:57:59 ======
    01/22 09:58:00 [4012] HEARTBEAT: Check Point 1
    01/22 09:58:00 [4012] HEARTBEAT: Check Point 2
    01/22 09:58:00 [4012] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
    01/22 09:58:00 [4012] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
    01/22 09:58:00 [4012] HEARTBEAT: Check Point 3
    01/22 09:58:00 [4012] <RegHeartbeatProc>Setting the session timeout on Profile Session (Registration) to 30000
    01/22 09:58:00 [4012] HEARTBEAT: Check Point 4
    01/22 09:58:00 [4012] <RegHeartbeatProc>===Registration STAGE===
    01/22 09:58:00 [4012] <MakeRegisterData:>logon id (domain/user)=MFASTENERS.COM/itfp
    01/22 09:58:00 [4012] <GeneratePreferredGroupAndModeInRegistration:>Loading current group:My Company\FP\Clients
    01/22 09:58:00 [4012] <GeneratePreferredGroupAndModeInRegistration:>Loading current mode:1
    01/22 09:58:00 [4012] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred group:My Company\FP\Clients
    01/22 09:58:00 [4012] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred mode:1
    01/22 09:58:00 [4012] <GeneratePreferredGroupAndModeInRegistration:>It will remember nothing, PreferredGroup is My Company\FP\Clients, PreferredMode is 1
    01/22 09:58:00 [4012] <MakeRegisterData:>XML data: <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="4872EF6DC0A8002100ABC2CF9BBB7931" AgentType="105" UserDomain="MFASTENERS.COM" LoginUser="itfp" ComputerDomain="mfasteners.com" ComputerName="fp-qlty02" PreferredGroup="My%20Company%5cFP%5cClients" PreferredMode="1" HardwareKey="89FB973FB44AF49650153740A3EA3258" SiteDomainName=""/>

    <SSAHostInfo><NetworkIdentity UserDomain="MFASTENERS.COM" LogonUser="itfp" HostDomain="mfasteners.com" HostName="fp-qlty02" HostDesc="" />

    <SSAProduct Version="11.0.6300.803" />

    <SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

    <Processor ProcessorType="x86%20Family%206%20Model%2023%20Stepping%2010" ProcessorClock="3000" ProcessorNum="2"/>

    <Memory Size="2077405184"/>

    <BIOS Version="102411%20-%2020111024"/>

    <TpmDevice Id="0"/>

    <SSAProfile Version="5.0.0" SerialNumber="01%2f21%2f2013%2018%3a22%3a55%20924"/>

    <SSAIDS Version="" SerialNumber=""/>

    <SSAUTC Bias="-330" />

    <DNSs><DNS Address="192.168.0.11"/><DNS Address="192.168.0.9"/></DNSs>

    <SSANICs><SSANIC Ip="192.168.30.29" Mac="00-17-7c-10-a0-86" Gateway="192.168.30.1" SubnetMask="255.255.255.0"/></SSANICs>

    </SSAHostInfo>

    </SSARegData>
    01/22 09:58:00 [4012] <SyLink>[MakeRegisterData] registration Hardware Key=89FB973FB44AF49650153740A3EA3258
    01/22 09:58:00 [4012] ************Reg CSN=1610
    01/22 09:58:00 [4012] <mfn_GenPostData (for Registration):>Request is: s_origin_length: 1266

    s_session_id: 89FB973FB44AF49650153740A3EA3258

    Sygate-SSN: 1610

    <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="4872EF6DC0A8002100ABC2CF9BBB7931" AgentType="105" UserDomain="MFASTENERS.COM" LoginUser="itfp" ComputerDomain="mfasteners.com" ComputerName="fp-qlty02" PreferredGroup="My%20Company%5cFP%5cClients" PreferredMode="1" HardwareKey="89FB973FB44AF49650153740A3EA3258" SiteDomainName=""/>

    <SSAHostInfo><NetworkIdentity UserDomain="MFASTENERS.COM" LogonUser="itfp" HostDomain="mfasteners.com" HostName="fp-qlty02" HostDesc="" />

    <SSAProduct Version="11.0.6300.803" />

    <SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

    <Processor ProcessorType="x86%20Family%206%20Model%2023%20Stepping%2010" ProcessorClock="3000" ProcessorNum="2"/>

    <Memory Size="2077405184"/>

    <BIOS Version="102411%20-%2020111024"/>

    <TpmDevice Id="0"/>

    <SSAProfile Version="5.0.0" SerialNumber="D-01%2f21%2f2013%2018%3a22%3a55%20924"/>

    <SSAIDS Version="" SerialNumber=""/>

    <SSAUTC Bias="-330" />

    <DNSs><DNS Address="192.168.0.11"/><DNS Address="192.168.0.9"/></DNSs>

    <SSANICs><SSANIC Ip="192.168.30.29" Mac="00-17-7c-10-a0-86" Gateway="192.168.30.1" SubnetMask="255.255.255.0"/></SSANICs>

    </SSAHostInfo>

    </SSARegData>

     



  • 23.  RE: updating local clients from local GUP client

    Broadcom Employee
    Posted Jan 22, 2013 12:14 AM

    you should collect for some more time..

    initial stuff shows that LU definition are queued for download

     

    01/22 09:57:58 [4012] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
    01/22 09:57:58 [4012] <Add2LUFileList:>Adding LU Info to LU Download File List: {C60DC234-65F9-4674-94AE-62158EFCA433}130121019
    01/22 09:57:58 [4012] <EncodeHelper::DecryptUrl>
    01/22 09:57:58 [4012] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
    01/22 09:57:58 [4012] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
    01/22 09:57:58 [4012] <Add2LUFileList:>Adding LU Info to LU Download File List: {D3769926-05B7-4ad1-9DCF-23051EEE78E3}130118001
    01/22 09:57:58 [4012] <EncodeHelper::DecryptUrl>
    01/22 09:57:58 [4012] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
    01/22 09:57:58 [4012] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
    01/22 09:57:58 [4012] <Add2LUFileList:>Adding LU Info to LU Download File List: {812CD25E-1049-4086-9DDD-A4FAE649FBDF}130121005
    01/22 09:57:58 [4012] <EncodeHelper::DecryptUrl    >
     



  • 24.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 01:15 AM

    My Local GUP still show False as Group Update Provider after making 2-3 times new policy & no client has updated till now

     



  • 25.  RE: updating local clients from local GUP client

    Broadcom Employee
    Posted Jan 22, 2013 02:01 AM

    the log does not show the source, hence it is better you collect the log for longer time.

     

    also open a support ticket.



  • 26.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 02:37 AM

    The traffic from client to GUP will be visible in the sylink - just search for the 2967 port - here the client will requests definitions from GUP - but as mentioned if the GUP is for some reason false in the console this won't happen.

    You can check one more thing - create similar sylink log on the GUP maschine this time and run it for 30-60 minutes - then search the in the log for the phrase: "GupStatus IsGup=" -> if it is 0 then the client itself reports it is not a Gup - this will give us a final confirmation.



  • 27.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 04:20 AM

    Dear SebastianZ

                          GUP is not creating sylink LOG file



  • 28.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 04:24 AM

     

    Hi

    Best bet you can raised support ticket for same

     

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 29.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 04:57 AM

    Mithun ji we have 2 type of Version

    11.0.6300.803

    11.0.5002.333

     



  • 30.  RE: updating local clients from local GUP client

    Broadcom Employee
    Posted Jan 22, 2013 05:03 AM

    enable sylink log

    http://www.symantec.com/business/support/index?page=content&id=TECH104758



  • 31.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 05:08 AM

    GUP should be able to create sylink the same way as any other client



  • 32.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 05:52 AM

    Dear All

               I have updated my GUP client to version 11.0.6300.803 & its shown TRUE to Grup Update Provider & its Shared Folder in SEP is also getting update

    now i am waiting for the updation for all clients....update you all later



  • 33.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 06:21 AM

    let us know how it goes, may have been some bug in previous version - the GUP was previously on 11.0.5002.333?



  • 34.  RE: updating local clients from local GUP client

    Posted Jan 22, 2013 07:00 AM

    My success behind solving the SEP issue is not only mine alone. The credit goes to all you guys too !!
    It is only the result of your continuous assistance, guidance, cooperation and hard work that I am today successful.

    So I pay my heartiest gratitude to all you guys.

    Regards,
    Prabhdeep Singh