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Upgrade from 11d to 12 Fails

Created: 03 Jun 2008 • Updated: 02 Mar 2009
I am currently running BE 11d, and I attempted an upgrade to 12, which failed. I have copied the lines that were highlighted in the log file to see if anyone can shed some light as to what's gone wrong. Thank you in advance.
 
06-03-2008,07:52:35 : WIM install requires a reboot in order for WIM functionality to work.
06-03-2008,07:54:00 : Failed to get BKUPEXECDLO path. There are no items to remove for BKUPEXECDLO instance.
06-03-2008,07:56:32 : 1: Setup 2: Symantec Backup Exec (TM) 12 for Windows Servers 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19: 20:
06-03-2008,07:59:25 : ERROR: Failed to stop service - BackupExecAgentAccelerator
06-03-2008,07:59:25 : Error stopping BE services
06-03-2008,07:59:25 : Action ended 7:59:25: InstallFinalize. Return value 3.
06-03-2008,07:59:33 : Action ended 7:59:33: INSTALL. Return value 3.
06-03-2008,07:59:44 : Action ended 7:59:44: INSTALL. Return value 3.
06-03-2008,07:59:45 : Upgrade state set to 7