Endpoint Protection

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  • 1.  upgrade from 12.15 to 12.1.6

    Posted Jan 20, 2016 01:32 PM

     

      I have  mutiple  servers   replicating  to each other  over   the WAN link. I have decide to  upgrade from  12.1.5  to  12.1.6. I  got the   above  error message.   After the  error  message  i got  this  link attached to  this article  https://support.symantec.com/en_US/article.TECH228988.html.

     I have  keenly  follow  steps by step but all these  settings are in entact.   Since  the  installation  did  not through  successfully  the  first  time.   I  ran the installation  for the  second  time  but  it  gave me th option  to  reconfigured the  mangement  server.

    After logging  in to the  console , i can  see   new  version is 12.1.6  but the client  packages are still old.   What are steps  to  upgrade the  packages. Below here is the  error message.  How  do  upgrade on my other  server  without  getting this error messages. 

    sygate.scm.server.upgrade.Schema12RU4MP1ToFerrariPCC.updateContents(Schema12RU4MP1ToFerrariPCC.java:267)

    2016-01-20 12:09:43.445 THREAD 19 SEVERE:        at com.sygate.scm.server.upgrade.Schema12RU4MP1ToFerrariPCC.doContentStoreOptimization(Schema12RU4MP1ToFerrariPCC.java:199)

    2016-01-20 12:09:43.445 THREAD 19 SEVERE:        at com.sygate.scm.server.upgrade.Upgrade.doContentStoreOptimization(Upgrade.java:2001)

    2016-01-20 12:09:43.445 THREAD 19 SEVERE:        at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1306)

    2016-01-20 12:09:43.445 THREAD 19 SEVERE:        at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:123)

    2016-01-20 12:09:43.445 THREAD 19 SEVERE:        at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:249)

    2016-01-20 12:09:43.446 THREAD 19 SEVERE:        at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:159)

    2016-01-20 12:09:43.446 THREAD 19 SEVERE:        at java.lang.Thread.run(Thread.java:745)

    2016-01-20 12:09:43.446 THREAD 19 SEVERE: Caused by: java.io.FileNotFoundException: Input revision folder not found: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{1AD331AC-DEF8-4f6f-A7B5-7B259423BBCF}\140922001\full.zip

    2016-01-20 12:09:43.446 THREAD 19 SEVERE:        at com.sygate.scm.server.liveupdate.delta.IncrementalDeltaRequest.createIncrementalDeltaRequest(IncrementalDeltaRequest.java:122)

    2016-01-20 12:09:43.446 THREAD 19 SEVERE:        at com.sygate.scm.server.liveupdate.delta.ContentDeltaManager.addContent(ContentDeltaManager.java:456)

    2016-01-20 12:09:43.446 THREAD 19 SEVERE:        at com.sygate.scm.server.liveupdate.ContentOptimizer.generateDeltas(ContentOptimizer.java:213)

    2016-01-20 12:09:43.446 THREAD 19 SEVERE:        at com.sygate.scm.server.liveupdate.ContentOptimizer.process(ContentOptimizer.java:141)

    2016-01-20 12:09:43.446 THREAD 19 SEVERE:        at com.sygate.scm.server.liveupdate.ContentStoreOptimizer.process(ContentStoreOptimizer.java:159)

    2016-01-20 12:09:43.446 THREAD 19 SEVERE:        at com.sygate.scm.server.liveupdate.ContentStoreOptimizer.call(ContentStoreOptimizer.java:93)

    2016-01-20 12:09:43.447 THREAD 19 SEVERE:        at com.sygate.scm.server.liveupdate.ContentStoreOptimizer.call(ContentStoreOptimizer.java:43)

    2016-01-20 12:09:43.447 THREAD 19 SEVERE:        at java.util.concurrent.FutureTask.run(FutureTask.java:262)

    2016-01-20 12:09:43.447 THREAD 19 SEVERE:        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    2016-01-20 12:09:43.447 THREAD 19 SEVERE:        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    2016-01-20 12:09:43.447 THREAD 19 SEVERE:        ... 1 more

    2016-01-20 12:09:43.447 THREAD 19 SEVERE: Upgrade.doUpgrade java.util.concurrent.ExecutionException: java.io.FileNotFoundException: Input revision folder not found: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{1AD331AC-DEF8-4f6f-A7B5-7B259423BBCF}\140922001\full.zip

    2016-01-20 12:09:43.448 THREAD 19 WARNING: Upgrade> doUpgrade>> Upgrade process completed in (ms) : 32946

    2016-01-20 12:09:43.834 THREAD 19 INFO: AuditUtil> auditEvent>> The Upgrading is executed by windows user: sakui-su

    2016-01-20 12:09:43.856 THREAD 15 INFO: MainFrame>> doInitFinalPanel> Upgrade.serviceInstallState = 0

    2016-01-20 12:27:43.692 THREAD 15 INFO: UpgradeFinalPanel >> saveStage > Launching log file...

     


  • 2.  RE: upgrade from 12.15 to 12.1.6

    Posted Feb 02, 2016 06:41 PM

    Please run the symhelp tool on the SEPM to help in troubleshooting errors:

    Troubleshooting computer issues with the Symantec Help support tool



  • 3.  RE: upgrade from 12.15 to 12.1.6

    Broadcom Employee
    Posted Feb 03, 2016 10:16 AM

    Navigate to the SEPM installed directory, Here is the path on Server 2012 test lab,

    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat

    Run Upgrade.bat file & share the results. We can import latest packages manually also if other functions are working as expected,