Hi,

While going through the upgrade proceedure from 12.1.2015.2015 to 12.1.5337.5000 it fails at the upgrading database schema stage, ie, very early on. Any ideas?

Log file attached

Attachment(s)

Upgrade-0.7z   14 KB 1 version

Can you re-post logs.

How much disk space available ?

Symantec Endpoint Protection 12.1 Release Update 5 Embedded Database service fails to start after install or migration

58gb free

Text file attached,

Attachment(s)

Upgrade-0_1.txt   158 KB 1 version

Can you post the log in .txt as it not open

--edit--

some article

Database upgrade failed during schema upgrade 12.1 RU1

SEPM migration failed during upgrading database schema

Please post the SEP_INST.log and SIS_INST.log files

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

http://www.symantec.com/docs/TECH164067

Sorry, meant to add the following is correct on our server

[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: SQLANYs_sem5
SERVICE_SID_TYPE: RESTRICTED

See

"Failed to connect to the server" or "Error 1069" after upgrading to Endpoint Protection Manager 12.1.5

Hi,

open services.msc

for sepm service, set the log on type as System. start the service.

Unable to start the Symantec Endpoint Protection Manager Webserver service on 12.1 RU5

http://www.symantec.com/business/support/index?page=content&id=TECH224240

SEPM wont start becuase SEPM Webserver is not running and that wont run because of attached.

Yes, change the log on service type as SYStem for Websserver and start it,

Ok, after making some minor changes to the httpd.conf and ssl.conf files the webserver starts now. When I run the installer again it still fails but because it can't start the SEPM this time even if I change the user.

Updated error log attached

Attachment(s)

Upgrade-0_2.txt   157 KB 1 version

from the log it says it was able to start. can you try this and post the scm-server0.log?

%Program Files%\Symantec\Symantec Endpoint Protection Manager\bin and runupgrade.bat to finish upgrade.

The Symantec Endpoint Protection Manager service starts but then stops again about 10 seconds after. Even if I manully start it.

Running %Program Files%\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat has the same result as running the other installer.

Where does scm-server0.log live? I can't find it.

Didn't get to the bottom of the issue, uninstall and reinstall then upgrade fixed the issue though.