IT Management Suite

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  • 1.  Upgrade to 7.5 SP1 removed PCAnywhere

    Posted Jun 19, 2014 11:44 AM

    We just finished upgrading to ITMS 7.5 SP1 (CMS, Deployment, Asset) and upong looking around, PCAnwyhere has been removed. There are no policies, no deployment, nothing. All of the inventory agents are now throwing errors in the logs because the PCAnwyhere Inventory Item doesn't exist. Looking in SIM it appears that 12.6 SP2 HF1 is installed and is installed correctly. Any thoughts on fixing this? Would I do a repair on the PCAnwyhere install or is there something else I should be looking at?



  • 2.  RE: Upgrade to 7.5 SP1 removed PCAnywhere
    Best Answer

    Posted Jun 19, 2014 12:03 PM

    It actually appears that the install failed thanks to a strange documentation compatibility issue. Once we updated the older documentation we were able to upgrade PCAnywhere and bring it back in to the console.