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Upgrade concerns - must also be transferred to another group?

Created: 06 Jun 2011 | 4 comments
Frank Quijano's picture

We are trying to upgrade Windows 7 PCs with SEP from RU5 to RU6-MP2.

What we are trying to achieve is that when we install / upgrade a PC with SEP client, it should be transferred from one group to another.

We do it by uninstalling the the SEP client itself should push deployment is not possible.

But what happens is that when we do it on a Windows 7 PC, it still remains on its old group.

When we do it on a Win XP PC, it transfers right away to the other group, and its entry from the old group will become offline.

Is this scenario possible on a Windows 7? What should be done / performed to do this?

Thanks.

Comments 4 CommentsJump to latest comment

pete_4u2002's picture

complete uninstall of SEP and try installing SEP. Also if the client entry still remains in DB, it will try to register to the old group.

Rafeeq's picture

follow this document to create a new package and push it to win7 clients

 

How to create a client install setting to remove previous logs, policies and reset the client-server communication settings.

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/3ee97c0e264f5db5882575a20052752e?OpenDocument

Frank Quijano's picture

already done with the procedure:

"Under Upgrade settings, select Remove all previous logs and policies, and reset the client-server communication settings and then click OK."

but it only worked on Win XP clients. Win 7 clients still remain on their old group.

If you can't stand the heat, get out of the kitchen!

Mithun Sanghavi's picture

Hello,

Is the UAC and Advance Security Firewall Disabled on the Windows 7 machines?

Could you try Changing the Sylink.xml file on those machines using the SylinkReplacer Tool?

https://www-secure.symantec.com/connect/downloads/sylinkreplacer-tool-connecting-sep-clients-sepm

If that does not work, follow this:

http://www.symantec.com/business/support/index?page=content&id=TECH103041

Hope these helps!!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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