Upgrade concerns - must also be transferred to another group?

Created: 06 Jun 2011 | 4 comments

Hangman1212 Partner Accredited

We are trying to upgrade Windows 7 PCs with SEP from RU5 to RU6-MP2.

What we are trying to achieve is that when we install / upgrade a PC with SEP client, it should be transferred from one group to another.

We do it by uninstalling the the SEP client itself should push deployment is not possible.

But what happens is that when we do it on a Windows 7 PC, it still remains on its old group.

When we do it on a Win XP PC, it transfers right away to the other group, and its entry from the old group will become offline.

Is this scenario possible on a Windows 7? What should be done / performed to do this?

Thanks.

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pete_4u2002 Symantec Employee

complete uninstall of SEP and try installing SEP. Also if the client entry still remains in DB, it will try to register to the old group.

Cheers!
Pete

Rafeeq

follow this document to create a new package and push it to win7 clients

How to create a client install setting to remove previous logs, policies and reset the client-server communication settings.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Hangman1212 Partner Accredited

already done with the procedure:

"Under Upgrade settings, select Remove all previous logs and policies, and reset the client-server communication settings and then click OK."

but it only worked on Win XP clients. Win 7 clients still remain on their old group.

Mithun Sanghavi Symantec Employee Technical Support Accredited

Hello,

Is the UAC and Advance Security Firewall Disabled on the Windows 7 machines?

Could you try Changing the Sylink.xml file on those machines using the SylinkReplacer Tool?

If that does not work, follow this:

Hope these helps!!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a