Video Screencast Help

Upgrade error

Created: 19 Dec 2012 | 5 comments

Hello, I'm trying to update our Endpoint Protection Manager to the latest 12.1.2015 version, but I get an error when the setup tries to complete the migration. I believe the problem is due to some kind of sep.slf license problem, but I have no idea on how to proceed. I have tried to call the technical support here in Italy, no answer after 40minutes...

This is the log, any Symantec guy here that may help ?

Thx

 

2012-12-19 17:40:26.946 THREAD 1 SEVERE: ================== Server Environment ===================
2012-12-19 17:40:26.952 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
2012-12-19 17:40:26.953 THREAD 1 SEVERE: os.version = 6.1
2012-12-19 17:40:26.953 THREAD 1 SEVERE: os.arch = x64
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.version = 1.7.0_09
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.vendor = Oracle Corporation
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.vm.version = 23.5-b02
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2012-12-19 17:40:26.953 THREAD 1 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.user = null
2012-12-19 17:40:26.953 THREAD 1 SEVERE: user.language = it
2012-12-19 17:40:26.954 THREAD 1 SEVERE: user.country = IT
2012-12-19 17:40:26.954 THREAD 1 SEVERE: scm.server.version = 12.1.2015.2015
2012-12-19 17:40:26.954 THREAD 1 INFO: Main>> Main> Upgrade parameters 
2012-12-19 17:40:26.954 THREAD 1 INFO: Main>> Main> Upgrade args length = 0
2012-12-19 17:40:26.954 THREAD 1 INFO: Main>> Main> Unable to get the command-line arguments
2012-12-19 17:40:26.954 THREAD 1 INFO: Main>> Main> Server Home: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-12-19 17:40:27.335 THREAD 1 INFO: DatabaseUtilities>initDataSource: Found 12.x driver
2012-12-19 17:40:27.336 THREAD 1 INFO: initDatasource dbport:2638
2012-12-19 17:40:27.337 THREAD 1 INFO: Datasource set in sqlanywhere>>ds:sybase.jdbc4.sqlanywhere.ASADataSource@14ed923
2012-12-19 17:40:27.343 THREAD 1 INFO: Checking whether the service is running: SQLANYs_sem5
2012-12-19 17:40:27.343 THREAD 1 INFO: Retrieve status for service SQLANYs_sem5
2012-12-19 17:40:27.408 THREAD 1 INFO: The status for SQLANYs_sem5' service is 4
2012-12-19 17:40:27.571 THREAD 1 INFO: Has valid SAV license
2012-12-19 17:40:27.572 THREAD 1 INFO: Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
2012-12-19 17:40:28.782 THREAD 1 INFO: Main>> executePreLaunchSteps> Config schema format is upgraded from (schema version from db): 12.1.2.2
2012-12-19 17:40:28.897 THREAD 1 INFO: Saving disaster recovery data to: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Server Private Key Backup\recovery_2012-12-19-17-40-28.zip
2012-12-19 17:40:28.945 THREAD 1 INFO: Main>> executePreLaunchSteps> DbVersion: 12.1.2.2 schemaVersionFromDB: 12.1.2.2 isSpm51Mr7: false hasOtherOSAgents: false dbcompanySize: 3 dbConnected: true
2012-12-19 17:40:28.946 THREAD 1 INFO: Main>> checkUpgradeFeasibility> Checking for upgrade feasibility, current schema version = 12.1.2.2, schema version from db = 12.1.2.2
2012-12-19 17:40:28.946 THREAD 1 INFO: Main>> launchMainFrame> Launching the UI
2012-12-19 17:40:29.260 THREAD 1 INFO:  Invalid Trial license or Upgrade License
2012-12-19 17:40:29.267 THREAD 1 INFO: isLicenseInstallationValid:  sep.slf =false  OD file=true
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.server.port is found in conf.properties
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.http.port is found in conf.properties
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.webserver.http.port is found in conf.properties
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.webserver.https.port is not found in conf.properties
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.shutdown.port is found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.console.reporting.https.port is found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.webservices.port is found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.iis.http.port is not found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.iis.https.port is not found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.iisproxy.http.port is not found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.iisproxy.https.port is not found in conf.properties
2012-12-19 17:41:03.960 THREAD 19 INFO: Initializing ...
2012-12-19 17:41:03.961 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:03.962 THREAD 19 INFO: Executing command - stop semsrv
2012-12-19 17:41:04.094 THREAD 19 INFO: Servizio Symantec Endpoint Protection Manager non avviato.
2012-12-19 17:41:04.094 THREAD 19 INFO: 
2012-12-19 17:41:04.094 THREAD 19 INFO: Ulteriori informazioni sono disponibili digitando NET HELPMSG 3521.
2012-12-19 17:41:04.094 THREAD 19 INFO: 
2012-12-19 17:41:04.094 THREAD 19 INFO: Waiting for service termination: semsrv
2012-12-19 17:41:04.094 THREAD 19 INFO: Checking whether the service is stopped: semsrv
2012-12-19 17:41:04.094 THREAD 19 INFO: Retrieve status for service semsrv
2012-12-19 17:41:04.152 THREAD 19 INFO: The status for semsrv' service is 1
2012-12-19 17:41:04.156 THREAD 19 INFO: Service is stopped.
2012-12-19 17:41:04.157 THREAD 19 INFO: Executing command - stop semwebsrv
2012-12-19 17:41:04.217 THREAD 19 INFO: Servizio Server Web Symantec Endpoint Protection Manager non avviato.
2012-12-19 17:41:04.217 THREAD 19 INFO: 
2012-12-19 17:41:04.217 THREAD 19 INFO: Ulteriori informazioni sono disponibili digitando NET HELPMSG 3521.
2012-12-19 17:41:04.217 THREAD 19 INFO: 
2012-12-19 17:41:04.218 THREAD 19 INFO: Stop SemSrv done.
2012-12-19 17:41:04.218 THREAD 19 INFO: Action Start:0
2012-12-19 17:41:04.221 THREAD 19 INFO: DatabaseUtilities>initDataSource: Found 12.x driver
2012-12-19 17:41:04.221 THREAD 19 INFO: initDatasource dbport:2638
2012-12-19 17:41:04.221 THREAD 19 INFO: Datasource set in sqlanywhere>>ds:sybase.jdbc4.sqlanywhere.ASADataSource@4114b2
2012-12-19 17:41:04.225 THREAD 19 INFO: initDataSource 
2012-12-19 17:41:04.230 THREAD 19 INFO: DatabaseUtilities>initDataSource: Found 12.x driver
2012-12-19 17:41:04.230 THREAD 19 INFO: initDatasource dbport:2638
2012-12-19 17:41:04.230 THREAD 19 INFO: Datasource set in sqlanywhere>>ds:sybase.jdbc4.sqlanywhere.ASADataSource@39803e
2012-12-19 17:41:05.435 THREAD 19 INFO: Try to reinstall Embedded DB service.
2012-12-19 17:41:05.436 THREAD 19 INFO: Running net stop SQLANYs_sem5......
2012-12-19 17:41:08.000 THREAD 19 INFO: Il servizio Database integrato Symantec sta per essere arrestato.Servizio Database integrato Symantec arrestato.
2012-12-19 17:41:08.001 THREAD 19 INFO: Checking whether the service is running: SQLANYs_sem5
2012-12-19 17:41:08.001 THREAD 19 INFO: Retrieve status for service SQLANYs_sem5
2012-12-19 17:41:08.058 THREAD 19 INFO: The status for SQLANYs_sem5' service is 1
2012-12-19 17:41:08.060 THREAD 19 INFO: Running dbsvc.exe -d sem5 -q -y
2012-12-19 17:41:08.912 THREAD 19 INFO: SQL Anywhere Service Utility Version 12.0.1.3554Service "sem5" was created successfully.
2012-12-19 17:41:08.913 THREAD 19 INFO: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\bin\ServiceUtil.exe 
2012-12-19 17:41:08.913 THREAD 19 INFO: -service 
2012-12-19 17:41:08.913 THREAD 19 INFO: SQLANYs_sem5 
2012-12-19 17:41:08.913 THREAD 19 INFO: -setservicerecovery 
2012-12-19 17:41:08.913 THREAD 19 INFO: 
2012-12-19 17:41:09.396 THREAD 19 INFO: Service Recovery options for SQLANYs_sem5 have been successfully configured.
2012-12-19 17:41:09.403 THREAD 19 INFO: Executing command - start SQLANYs_sem5
2012-12-19 17:41:11.512 THREAD 19 INFO: Servizio Database integrato Symantec in fase di avvio .
2012-12-19 17:41:11.513 THREAD 19 INFO: Avvio del servizio Database integrato Symantec riuscito.
2012-12-19 17:41:11.513 THREAD 19 INFO: 
2012-12-19 17:41:11.517 THREAD 19 INFO: Waiting for service running: SQLANYs_sem5
2012-12-19 17:41:11.517 THREAD 19 INFO: Checking whether the service is running: SQLANYs_sem5
2012-12-19 17:41:11.517 THREAD 19 INFO: Retrieve status for service SQLANYs_sem5
2012-12-19 17:41:11.576 THREAD 19 INFO: The status for SQLANYs_sem5' service is 4
2012-12-19 17:41:11.580 THREAD 19 INFO: The service SQLANYs_sem5 has already been started.
2012-12-19 17:41:11.581 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.581 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.608 THREAD 19 INFO: updateEmbeddedStatementCount done
2012-12-19 17:41:11.614 THREAD 19 INFO: Config schema format is upgraded from: 12.1.2.2
2012-12-19 17:41:11.616 THREAD 19 INFO: Upgrade schema started ...
2012-12-19 17:41:11.622 THREAD 19 INFO: Database Schema has been upgraded.
2012-12-19 17:41:11.708 THREAD 19 INFO: info : LicenseUtils.getProductType typeFromOD=SEPSB onlyFromODLicense=true
2012-12-19 17:41:11.721 THREAD 19 INFO:  Invalid Trial license or Upgrade License
2012-12-19 17:41:11.726 THREAD 19 INFO: isLicenseInstallationValid:  sep.slf =false  OD file=true
2012-12-19 17:41:11.727 THREAD 19 INFO: Upgrade: isSBEtoEE ? false
2012-12-19 17:41:11.749 THREAD 19 INFO:  Invalid Trial license or Upgrade License
2012-12-19 17:41:11.764 THREAD 19 INFO: isLicenseInstallationValid:  sep.slf =false  OD file=true
2012-12-19 17:41:11.765 THREAD 19 INFO: UpgradeUtil>>addCategoryToLuConfig(SUBMISSION_CONTROL):Begin...
2012-12-19 17:41:11.771 THREAD 19 INFO: UpgradeUtil>>addCategoryToLuConfig: SUBMISSION_CONTROL is already enabled.
2012-12-19 17:41:11.771 THREAD 19 INFO: UpgradeUtil>>addCategoryToLuConfig(SUBMISSION_CONTROL):End.
2012-12-19 17:41:11.785 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Started.
2012-12-19 17:41:11.805 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Checking software package ID=2765C9C77F5D78434D37C7AEA95E2C91
2012-12-19 17:41:11.818 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Checking software package ID=8310727B0B57C09721B7C3996F55B8CC
2012-12-19 17:41:11.824 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Checking software package ID=4FE8A86D1B72DA90C9D4996E7E771D56
2012-12-19 17:41:11.829 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Checking software package ID=E4947BF30619072ADDAEA15395179120
2012-12-19 17:41:11.833 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Finished.
2012-12-19 17:41:11.834 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.834 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.846 THREAD 19 INFO: Check and upgrade SemServer 
2012-12-19 17:41:11.850 THREAD 19 INFO: Database already has the laster verion.
2012-12-19 17:41:11.861 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.861 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.868 THREAD 19 INFO: ApacheServerConfig>> getListenPortFromApacheConfFile> confFile = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\httpd.conf, listeningPorts = [8014]
2012-12-19 17:41:11.871 THREAD 19 INFO: ApacheServerConfig>> updateListenPortInApacheConfFile> configFile = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\httpd.conf, httpPortsToBeMerged = [8014], isHttps = false
2012-12-19 17:41:11.873 THREAD 19 INFO: ApacheServerConfig>> updateListenPortInApacheConfFile> httpPortsToBeMerged = [8014]
2012-12-19 17:41:11.875 THREAD 19 INFO: Previous Apache server configuration does not set SSL for clients configuration. So keep the default setting.
2012-12-19 17:41:11.880 THREAD 19 INFO: Getting DB connection
2012-12-19 17:41:11.882 THREAD 19 INFO: Uploading Symantec Antivirus 10.x logs not enabled before upgrade. No modification required in apache configuration
2012-12-19 17:41:11.882 THREAD 19 INFO: Completed with DB connection
2012-12-19 17:41:11.882 THREAD 19 INFO: Updating Apache Config for Sav10x logs upload successful: true
2012-12-19 17:41:11.887 THREAD 19 INFO: isSQLDbWithWindowsAuthentication returns false
2012-12-19 17:41:11.887 THREAD 19 INFO: setFCGIDImpersonation:false
2012-12-19 17:41:11.891 THREAD 19 INFO: <ApacheServerConfig.updateConfig> Processing Apache config merge. Src file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\ssl.conf.new, Dest file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\ssl.conf
2012-12-19 17:41:11.895 THREAD 19 INFO: <ApacheServerConfig.getNewOverrides>
2012-12-19 17:41:11.896 THREAD 19 SEVERE: No updates available.
2012-12-19 17:41:11.896 THREAD 19 INFO: <ApacheServerConfig.updateConfig> Processing Apache config merge. Src file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf.new, Dest file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf
2012-12-19 17:41:11.897 THREAD 19 INFO: <ApacheServerConfig.getNewOverrides>
2012-12-19 17:41:11.897 THREAD 19 INFO: Identified update item: [SSLProtocol, all -SSLv2]
2012-12-19 17:41:11.897 THREAD 19 INFO: Identified update item: [SSLCipherSuite, HIGH:!MEDIUM:!LOW:!aNULL:!eNULL:3DES:!RC4]
2012-12-19 17:41:11.897 THREAD 19 INFO: <ApacheServerConfig.doApacheDirectiveUpdates> Processing file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf
2012-12-19 17:41:11.897 THREAD 19 INFO: Directive:SSLCipherSuite=HIGH:!MEDIUM:!LOW:!aNULL:!eNULL:3DES:!RC4
2012-12-19 17:41:11.898 THREAD 19 INFO: <ApacheServerConfig.IsDirectiveUpdateRequired> Directive:SSLCipherSuite=HIGH:!MEDIUM:!LOW:!aNULL:!eNULL:3DES:!RC4
2012-12-19 17:41:11.898 THREAD 19 INFO: <ApacheServerConfig.IsDirectiveUpdateRequired> : false
2012-12-19 17:41:11.898 THREAD 19 INFO: Already upto date:SSLCipherSuite=HIGH:!MEDIUM:!LOW:!aNULL:!eNULL:3DES:!RC4
2012-12-19 17:41:11.898 THREAD 19 INFO: Directive:SSLProtocol=all -SSLv2
2012-12-19 17:41:11.898 THREAD 19 INFO: <ApacheServerConfig.IsDirectiveUpdateRequired> Directive:SSLProtocol=all -SSLv2
2012-12-19 17:41:11.898 THREAD 19 INFO: <ApacheServerConfig.IsDirectiveUpdateRequired> : false
2012-12-19 17:41:11.898 THREAD 19 INFO: Already upto date:SSLProtocol=all -SSLv2
2012-12-19 17:41:11.898 THREAD 19 INFO: No Apache directive merge required: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf
2012-12-19 17:41:11.898 THREAD 19 INFO: Apache SSL Configuration successful.
2012-12-19 17:41:11.906 THREAD 19 INFO:  Invalid Trial license or Upgrade License
2012-12-19 17:41:11.911 THREAD 19 INFO: isLicenseInstallationValid:  sep.slf =false  OD file=true
2012-12-19 17:41:11.911 THREAD 19 INFO: Upgrading To SEPE can not proceed.
2012-12-19 17:41:11.912 THREAD 19 SEVERE: java.lang.Throwable: Upgrading To SEPE can not proceed
2012-12-19 17:41:11.912 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ServerConfigurationRemediator.upgrade(ServerConfigurationRemediator.java:147)
2012-12-19 17:41:11.912 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1127)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at java.lang.Thread.run(Thread.java:722)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: java.lang.Throwable: Upgrading To SEPE can not proceed
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ServerConfigurationRemediator.upgrade(ServerConfigurationRemediator.java:147)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1127)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at java.lang.Thread.run(Thread.java:722)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: com.sygate.scm.server.util.ServerException: Errore server imprevisto.
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ServerConfigurationRemediator.upgrade(ServerConfigurationRemediator.java:147)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1127)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at java.lang.Thread.run(Thread.java:722)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: Caused by: java.lang.Throwable: Upgrading To SEPE can not proceed
2012-12-19 17:41:11.923 THREAD 19 SEVERE: ... 6 more
2012-12-19 17:41:11.924 THREAD 19 SEVERE: Upgrade.doUpgrade com.sygate.scm.server.util.ServerException: Errore server imprevisto.
2012-12-19 17:41:30.229 THREAD 15 INFO: UpgradeFinalPanel >> saveStage > Launching log file...
 

 

 

Comments 5 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

Looks like some database problem you can try Disater receovery

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

 

Article:TECH160736  |  Created: 2011-05-24  |  Updated: 2012-10-29  |  Article URL http://www.symantec.com/docs/TECH160736

 

Thanks In Advance

Ashish Sharma

 

 

yuri_c's picture

What are you looking at to make this determination?

I have similar issue and I'm not doing disaster recovery unless I have a good reason other than "Looks like some database problem you can try Disater receovery"

 

pete_4u2002's picture

are you upgrading from small business to enterprise?

2012-12-19 17:41:11.911 THREAD 19 INFO: Upgrading To SEPE can not proceed.
2012-12-19 17:41:11.912 THREAD 19 SEVERE: java.lang.Throwable: Upgrading To SEPE can not proceed
2012-12-19 17:41:11.912 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ServerConfigurationRemediator.upgrade(ServerConfigurationRemediator.java:147)
2012-12-19 17:41:11.912 THREAD 19 SEVERE: at com.
Sergio L's picture

No, I'm using the package Symantec_Endpoint_Protection_SBE_12.1.2_Part1_Installation_IT downloaded from Fileconnect according to our license code.

Mithun Sanghavi's picture

Hello,

Here are the Errors we see from the above logs - 

 

2012-12-19 17:41:11.898 THREAD 19 INFO: No Apache directive merge required: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf
2012-12-19 17:41:11.898 THREAD 19 INFO: Apache SSL Configuration successful.
2012-12-19 17:41:11.906 THREAD 19 INFO:  Invalid Trial license or Upgrade License
2012-12-19 17:41:11.911 THREAD 19 INFO: isLicenseInstallationValid:  sep.slf =false  OD file=true
2012-12-19 17:41:11.911 THREAD 19 INFO: Upgrading To SEPE can not proceed.
2012-12-19 17:41:11.912 THREAD 19 SEVERE: java.lang.Throwable: Upgrading To SEPE can not proceed
 
Question:
 
From what version of SEPM are you trying to Migrate? What is the Current version of SEPM?
Is that SAV 10.x?
 
Suggestions:

The cause of the problem seems to be due to the fact that the installation/upgrade did not copy the sep.slf and the sep_OD.slf files into the following installation directory:

C:\Program Files\Symantec\Symantec Protection Center\tomcat\etc\license

To resolve the issue, copy the files sep.slf and the sep_OD.slf from the Symantec Endpoint Protection version 12.1 RU2 installation media.

These files are located in the \SEPM folder on the Installation Media. Copy the files into the new 12.1 RU2 installation location:  C:\Program Files\Symantec\Symantec Protection Center\tomcat\etc\license

Run the file upgrade.bat located in the folder, C:\Program Files\Symantec\Symantec Protection Center\bin

I would suggest you to also follow the Article below when Migrating - 

Best practices for upgrading to Symantec Endpoint Protection 12.1.2

http://www.symantec.com/docs/TECH163700

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.