Endpoint Protection

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  • 1.  Upgrade errors on clients:The client is requesting the full version of the upgrade package due to the delta's

    Posted Jul 27, 2016 04:43 AM

    We have Clients group configured as follows:

    Client_hierachy.jpg

     

    we have the above hierachy. The company group has no client package assigned. the Default group has 12.1.6860.6400 assigned (May 2016). The client has 12.1.4013.4013. the managment,TeamLeader have no packages assigned and Senior has 12.1.6860.6400 (May 2016). The desktop has clients assigned with  12.1.6860.6400 (May 2016). But some of the desktops havent upgraded to 12.1.6860.6400 instaed it shows 4013.4013 with deployment error as

     

    The client is requesting the full version of the upgrade package due to the delta's

    How can we fix this issue as the number of clients with 4013.4013 are 100++

     

     



  • 2.  RE: Upgrade errors on clients:The client is requesting the full version of the upgrade package due to the delta's

    Posted Jul 27, 2016 06:55 AM

    I forgot to ask 2 more questions related:

     

    1. Once the clients gets upgraded to the latest package, should we still keep that version under " INSTALL PACKAGES" for each client group?

    2.In the admin console, under Install Packages--> Client install packages, should we remove the older versions??

    3. If the Super group ie Clients in the above senario has been assigned with 12.1.4013 and sub group : Desktops is assigned 12.1.6 MP5, which version will the endpoints take?

    I understand that for delta packages to be created the older version should be present. But where should we keep the older versions?



  • 3.  RE: Upgrade errors on clients:The client is requesting the full version of the upgrade package due to the delta's

    Posted Jul 27, 2016 09:17 AM

    You may need to enable sylink logging on one of the affected clients to see what is going as opposed to one of the client machines that is working correctly.

    1. Once the clients gets upgraded to the latest package, should we still keep that version under " INSTALL PACKAGES" for each client group?

    If you plan to add new clients to this group then I'd leave the upgrade package

     2.In the admin console, under Install Packages--> Client install packages, should we remove the older versions??

    If the version you're upgrading from is not present here (to build a delta) then clients will receive a full package.

     3. If the Super group ie Clients in the above senario has been assigned with 12.1.4013 and sub group : Desktops is assigned 12.1.6 MP5, which version will the endpoints take?

    The auto-upgrade works independantly for each group regardless of inheritance. You can assign different versions to groups even though they may inherit from another. In your case, Clients will upgrade to 12.1.4013 and Desktops will go to 12.1.6 MP5.

    Packages must reside in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\ClientPackages



  • 4.  RE: Upgrade errors on clients:The client is requesting the full version of the upgrade package due to the delta's

    Posted Aug 08, 2016 07:16 AM

    Hello,

    If the clients are shown Offline and Upgrade package is added to the group, will the clients get the upgraded package as soon as they become online?

    2. Few of the clients are having version 12.1.3001.165 and roll back while trying to update to 12.1.6 MP5

     

    The clients (100++) with 12.1.4013 : keeps showing The client failed to apply the upgrade package.

     

    Kindly suggest what we can do to ensure that all clients undergo a smooth migration.

    1. Uninstall and re-install?

     

    Please suggest



  • 5.  RE: Upgrade errors on clients:The client is requesting the full version of the upgrade package due to the delta's

    Posted Aug 08, 2016 07:39 AM

    Yes, they would start the upgrade process as soon as they check in to the SEPM.

    Have you checked the SEP_INST.log file for messages as to why they won't upgrade. Have you tried running symdiag on one of the affected clients for further error checking? A reinstall may fix it as well if that is quicker for you.



  • 6.  RE: Upgrade errors on clients:The client is requesting the full version of the upgrade package due to the delta's

    Posted Aug 09, 2016 04:12 AM

    So re-install and troubleshooting the SEP_INST.log is the only two methods to resolve the "The client failed to apply the upgrade package''??

     

    Are there more options?

     

    If we use 3rd Party software ( like Lumension) to push Symantec Client, Where can we monitor if the unmanaged client has been changed to managed client?



  • 7.  RE: Upgrade errors on clients:The client is requesting the full version of the upgrade package due to the delta's

    Posted Aug 09, 2016 07:23 AM

    You need to understand why it is failing. The log will help diagnose obviously.