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Upgrade to Exchange 2010 - EV not working

Created: 14 May 2013 • Updated: 21 Jun 2013 | 3 comments
This issue has been solved. See solution.

Hi All,

Few weeks ago; we upgraded EV from 8.4 to 10.2 and also upgradde exchange from 2003 to 2010.

We have just migrated a user, which is unable to see his archive emails.

With in EV we have policies set up for new exchange servers. however with in the targets; please see attached iamage there is nothing added in the new exchange.

Would some please advise what I need to do to get the EV working on migrated end user with Exc10.

Operating Systems:

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Rob.Wilcox's picture

Have you created a mailbox for the Vault Service Account on the Exchange 2010 environment?

Have you run the Throttling PowerShell script?

Have you created archiving tasks for the new Exchange Servers?

JesusWept3's picture

The screenshots you posted are for public folder targets.
You will have to manually create them yourself, they do not automatically migrate from one Exchange Servers EV configuration to another, you have to tell it that there are public folders you want to target, create your tasks etc.

Normally when you install Exchange 2010 you would do something like

1. Create a mailbox for the EVAdmin account (if one doesn't already exist)
2. Move the Mailbox to an Exchange 2010 server
3. Run the EV Permissions powershell scripts on the Exchange server, targeting the EVAdmin account
4. Run the EV Throttling Policy powershell scripts on the Exchange server
5. Create System Mailboxes for each of the Exchange 2010 servers you wish to target
6. Add the Exchange Server through the vac, tell it you want to create an exchange archiving task
7. When running the set up of the task, give it the System Mailbox you just created
8. Add the SynchInMigrationMode registry key so that users moved from 2003 to 2010 get relinked
9. Move a test mailbox or two from 2003 to 2010
10. Run the provisioning task
11. Synchronize a moved mailbox through the exchange 2010 archiving task
12. Test that you can archive, view and restore email etc
13. Begin moving users from 2003 to 2010

If you use both Exchange 2003 and 2010 at the same time, you may wish to use the Closest GC registry key , and then in the EnterpriseVaultDirectory database, there is a table named ExchangeServerEntry, change the ExchangeGCOverride column to be GC:// so that it uses the Exchange 2010 CAS Server to communicate instead of an AD based Global Catalog Server

But really, again based on the screenshots you provided, you're targeting Public Folders, and that is something you are going to have to manually target, regardless of throttling scripts etc

Nysoh's picture

Thanks for the details response JesusWept3!

do you know any link or KB with the documentation I can go through? also where can I find the reg files you recommend above.