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Upgrade for free?

Created: 09 Oct 2012 • Updated: 17 Oct 2012 | 2 comments
This issue has been solved. See solution.


If I have this products

Symantec Backup Exec 2010 R3 Server Suite
Symantec Backup Exec 2010 R3 Virtual Server  Agent

Symantec Backup Exec 2010 R3 Deduplication

And have bought them this year with essential 3 year maintenance, is it then possible to upgrade it to

2012 for free or for a small amount of money :-)

And if so.... how?



Comments 2 CommentsJump to latest comment

SuperBrain's picture

It is best to check with your license vendor or contact Symantec licensing team for clarifications.

Phone - 1 800 327 2232 - Option 1 - Option 2

Email - licensing@symantec

CraigV's picture

If you have a support agreement then it shouldn't be too much of a hassle.

Your upgrade guide is on the link below:


Alternative ways to access Backup Exec Technical Support: