Endpoint Protection

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  • 1.  Upgrade issue with SEP 12.1 RU1 MP1

    Posted Aug 02, 2012 09:09 AM

    I am trying to upgrade to SEP 12.1 RU1 MP1 from version 12.1.1000.517l. The server is a Windows 2008 R2 server. The install drive has 26% free space. When I run Setup.exe and try to install I get an error stating that SEP has detected that there are pending system changes that require a reboot. I rebooted the server but I still get the same error when I re-run the install. The install error log shows this at the end of the log:

    MSI (c) (3C:E0) [08:04:01:930]: Note: 1: 1708
    MSI (c) (3C:E0) [08:04:01:930]: Product: Symantec Endpoint Protection Manager -- Installation operation failed.

    MSI (c) (3C:E0) [08:04:01:930]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection Manager. Product Version: 12.1.1101.401. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1603.

    Any ideas on whats going on? I have never had an issue before with SEP upgrades. Thanks!



  • 2.  RE: Upgrade issue with SEP 12.1 RU1 MP1
    Best Answer

    Posted Aug 02, 2012 09:21 AM

    Please see this article:

    https://www-secure.symantec.com/connect/articles/pending-file-rename-operations