Endpoint Protection

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  • 1.  Upgrade license from SAV CE 10 or SEP 11 to SEPSBE 12 or SPSSBE 12

    Posted May 14, 2009 03:54 PM
    I know I have asked similar questions to this before, but I am still confused by it. We are a reseller and all of our customers are small businesses (less than 100 machines). We have customers with 12-month support contracts for SAV CE 10 or SEP 11. When those contracts are done, our sales staff is selling them the full SEP 11 Multipoint suite (http://www.symantec.com/business/multitier-protection) because they can get upgrade licenses. I have been asking them to sell them the Small Business licenses instead, but I have been repeatedly told that they cannot get upgrade licensing from Symantec and that our customers would have to buy full licenses for Small Business. I was told by the sales staff that the cost per seat for a new license for Symantec Protection Suite Small Business Edition (SPSSBEv12 - http://www.symantec.com/business/protection-suite-small-business-edition) is more than double the cost per seat for an upgrade license for SEP 11 Multipoint.

    My question is this: is there an upgrade license (a license that cost less than the new-not-an-upgrade license) for going form SAV CE 10 to SPSSBEv12 or SEP 11 Multipoint to SPSSBEv12?  If there is an upgrade license, where can I get more information about it? If not, why not? I am tired of installing an enterprise product like SEP 11 on 8 workstations...I would much prefer installing SPSSBE.


  • 2.  RE: Upgrade license from SAV CE 10 or SEP 11 to SEPSBE 12 or SPSSBE 12

    Posted May 14, 2009 05:17 PM
    Drew the term and SKU you are looking for is Crossgrade.

    Any existing customer that has SAV/SEP can crossgrade to SEP SBE 12.0. If you want to move the customer to a "Suite" (similar to multi-tier) then cross-grade them to Symantec Protection Suite - Small Business Edition http://www.symantec.com/business/protection-suite-small-business-edition which includes SEP SBE 12.0

    The corss-grade price for SEP SBE 12.0 or SPS SBE 12.0 is definitely lower than Multi-tier Protection pricing. The other option is to call customer care and request a license transfer but this process has paper work and takes time so I would only recommend this as a last resort.

    Hope that helps.

    Nimesh.



  • 3.  RE: Upgrade license from SAV CE 10 or SEP 11 to SEPSBE 12 or SPSSBE 12

    Posted May 14, 2009 06:57 PM
    So how would that work? Please forgive me, but I don't normally deal with the money or ordering...I am an engineer and I am just concerned that we were not selling the best product to our customers. So am trying to understand the process better. A little more detail: we are a small systems integrator and we are a Symantec Partner. We get our Symantec software from Ingram Micro and resell it to our clients. From what I gather from our sales staff, Ingram Micro is tell us that there is not an upgrade license from SAV CE 10 to SPSSBE v12...if a client wants SPS SBE, they have to buy the full (new) license. However, there is an upgrade license from SAV CE 10 to SEP 11 Multitier which costs less per desktop than a full license to SPS SBE (less than half, actually).

    For example, let's say we have a client with one SBS server and 15 workstations currently running SAV CE 10 with the Symantec Mail Security for Microsoft Exchange on the server as well. An upgrade license to SEP 11 Multitier (http://www.symantec.com/business/multitier-protection) might cost them $25 per desktop. A full (not-an-upgrade) license to SPS SBE 12 might cost them $60 per desktop. Can you see why we are selling our customers the full enterprise SEP product?

    How much would a crossgrade license cost in this scenario? Is this something Ingram Micro would know about to sell it to us in order for us to resell it to our clients? If we could get SPS SBE 12 for our clients for less than the full (not-an-upgrade) license cost, we would definitely be interested.