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upgrade of Outlook addin shows no archives in archive explorer.

Created: 07 Feb 2013 • Updated: 01 Mar 2013 | 2 comments
This issue has been solved. See solution.

I'm planning our upgrade of version 9.0.1 server to 10.0.3 server. On testing the latest client with outlook 2010 (2003 exchange server) I upgrade the client and see the following when I click on archive explorer.

The below occurs for all test clients. Search vaults also does same. no errors reported on install, nothing in the event logs. restore function works fine on shortcut mails in the main inbox still. Unsure what is wrong here.

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JesusWept3's picture

I think this is your issue
Just trying to find one for 9 SP1

http://www.symantec.com/business/support/index?pag...

SOLUTION
GertjanA's picture

Hi,

it might be you need this hotfix http://www.symantec.com/docs/TECH175939

I would first check if (when you open Archive Explorer in IE) (http://evserver.domain.xxx/enterprisevault/archiveexplorerui.asp)

if the archives show there.

If they do, you probably need the hotfix from the link above. If they do not, you should check if the user has an archive, and the appropriate permissions.



 

Thank you, Gertjan, MCSE, MCITP,MCTS, SCS, STS
Company: www.t2.nl

www.quadrotech-it.com

www.symantec.com/vision