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Upgrade to SEP 11.7

Created: 04 Sep 2012 | 6 comments


I have SEP 11.6 and I have upgraded to SEP 11.7, upgrade was successfull but now when I am opening the SEP manager console on the "Home page"

under defincation section I am getting error "Bad Gateway    The server received an invalid response from another server while attempting to fulfill the request"

I hava attached screen shots


Comments 6 CommentsJump to latest comment

Ashish-Sharma's picture

The following accounts should have "Full Control" to the "\InetPub\Reporting" folder:
Administrators - Full Control
Internet Guest Account - Full Control

Check this thread

Note:If you have received solution please mark a solution

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture


This could be due to possible issue with permissions on IIS.

Did you try running a Repair of SEPM?

Check the DCOM permissions.

Could you please upload us the scm-server-0.log, catalina.out and IIS logs, which would assist us understand the root cause of the issue.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Golani's picture

Hi Ashish

I have checked My C:\ and D:\ drive and both drivers have \InetPub directory but I did not find Reporting directory where I will find


Ashish-Sharma's picture


Please refer to the following article:

"Unable to communicate with reporting component" and BAD GATEWAY error on SERVER/reporting

Symantec Endpoint Protection Manager error: 403 "You are not authorized to view this page" on Home, Monitors, and Reports pages.

In IIS, ensure that "Read" is checked in the Symantec website component (in this case, content), under Properties > Home Directory.

Alease upload us the scm-server-0.log, catalina.out and IIS logs As per mithun Comments.

Thanks In Advance

Ashish Sharma

Simpson Homer's picture

This workaround is for Symantec Endpoint Protection Manager versions 11.0.5002.333 and older:

  1. Change "extension_dir" value in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\PHP\php.ini: replace ".\ext" by the complete folder name "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\PHP\ext".
  2. Open IIS and open properties of Symantec site > reporting.
  3. In virtual Directory tab, click on configuration.
  4. Edit ".php" extension and browse PHP5isapi.dll file located in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\PHP.
  5. Click on OK three times
  6. In Web Service Extensions, add a new Web service extension, which is linked to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\PHP\PHP5isapi.dll.
  7. Click on OK and then allow this new extension.
  8. Open My Computer properties.
  9. In Advanced tab, click on Environment variables.
  10. In System variables, edit PHPRC and set its value to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\PHP.
  11. Use iisreset in Start menu > Run to reset IIS.
  12. Launch http://SERVER:PORT/reporting will then show you login page correctly.  You should also be able to login to the SEPM and use reporting through the manager.
Ashish-Sharma's picture

hi Golani,

any update on this ?

Thanks In Advance

Ashish Sharma