Endpoint Protection

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  • 1.  Upgrade to SEP v12.1.6_MP1a failing

    Posted Aug 25, 2015 04:20 PM

    I'm attempting to upgrade an installation of 12.1.1 RU1 MP1 to  v12.1.6_MP1a and keep hitting a wall at this point:

    Capture.JPG

     

    I'm not very familiar with this product and am trying to upgrade a client's installation to facilitate support of Win 2012 server and Windows 8 clients which the previous version did not offer. 

    SEP/SEPM is installed on a Windows 2003 SP2 box. I'm hoping this is a common issue with a known solution but I was unable to find anything. Any input appreciated.



  • 2.  RE: Upgrade to SEP v12.1.6_MP1a failing

    Posted Aug 25, 2015 04:27 PM

    Is there a port conflict? Have you tried a different one?
     



  • 3.  RE: Upgrade to SEP v12.1.6_MP1a failing

    Posted Aug 25, 2015 04:36 PM

    The ports it's complaining about aren't the ports in the dialog. And, yes, for grins I tried changing them. But, since they aren't the ports the error message is referring to, changing them does nothing. 



  • 4.  RE: Upgrade to SEP v12.1.6_MP1a failing

    Broadcom Employee
    Posted Aug 26, 2015 10:14 AM

    Hi,

    Go back to the previous window & check which port number is as a for Server control port.

    8765 is the default web server control port. Make sure it's not conflicting with remote management web service port.

    Refer these guides: Management server ports

    http://www.symantec.com/docs/HOWTO101771

    Which Communications Ports does Symantec Endpoint Protection use?

    http://www.symantec.com/docs/TECH163787