Hello,
please check the below article. this is the best article for upgradation.
SEP 11.x to SEP 12.1 Upgrade process graphical overview
https://www-secure.symantec.com/connect/articles/sep-11x-sep-121-upgrade-process-graphical-overview
https://www-secure.symantec.com/connect/forums/upgrade-sepmsep-11-12