Upgrade wizard does not appear after upgrading SEPM to RU5
Aniket Amdekar
October 27th, 2009
Hi Everyone,
After the release of RU5, it has been noticed that during the upgrade process, the database upgrade wizard does not appear.
The reason for creating this forum discussion is to document/record all the steps that we can use to resolve this issue.
So, if you have faced or are facing this issue, please respond with what steps you have tried.
Thanks in Advance.
Aniket Amdekar
I too have seen few cases
Running the repair also doesn’t help.
When we try to lunch the Management server configuration wizard from All program , nothing happens.
Running upgrade.bat too has no impact.
Prachand Kumar
MCSE-2003 Symantec Technical Specialist (SCTS)
Only seeing this on my test
Only seeing this on my test lab when i intentionally tested RU5 upgrade without first stopping SEPM service. Upgrade installation was "successfull" but didn't start database upgrade wizard after that.
SEPM login didn't work, needed to manually run the database upgrade .bat file, run the SEPM configuration wizard and everything worked.
Maybe Symantec should add a script for automatically stopping SEPM service before upgrade installation really starts, or run script which tells if service is still running. Have seen quite many posts in last couple of days where upgrade has failed, many times reason might be that the person who did upgrade installation, forgot to stop the SEPM service.
Should know better that there's plenty of people who doesn't read installation/upgrade notes before starting the process:)
Yes, I wondered why the
Yes, I wondered why the installer didn't do that itself, esspecially considering all the bad things that could happen if you forgot.
Eric C. Lukens
IT Security Policy and Risk Assessment Analyst
University of Northern Iowa
Dealing with this as well
I have an installation that is affected by this issue as well. I turned off the SEPM service before running the upgrade process which completed sucessfully but the SEPM service doesn't start nor did or does the upgrade wizard run. I have attempted to run a repair on the SEPM installation that completes ok but it didn't help. Manually running the upgrade.bat process doesn't appear to do anything. I did notice that the SEPM service is set to restart on failure so I'm wondering if it restarted before the upgrade process completed. Are there steps to correct this?
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