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Upgrading from 12.1.1101.401 to 12.1.4

Created: 15 Dec 2013 • Updated: 16 Dec 2013 | 19 comments
This issue has been solved. See solution.

Dear All

I am trying to upgrade my Symantec, and i have went to the website and downloaded all the file : 

1- Symantec_Endpoint_Protection_SBE_12.1.4_Part1_Installation_EN

2- Symantec_Endpoint_Protection_SBE_12.1.4_Part2_Tools_EN

3- Symantec_Endpoint_Protection_SBE_12.1.4_SEPM_EN

4- Symantec_Endpoint_Protection_SBE_12.1.4_Win32-bit_Client_EN

5- Symantec_Endpoint_Protection_SBE_12.1.4_Win64-bit_Client_EN

6- Symantec_Endpoint_Recovery_Tool_2.0.24_AllWin_EN

7- SymantecInstallationManagerSetup

 

Now every time i try to run the SymantecInstallationManagerSetup its installing and at the end it will show me : The product Listing Located at http:www.solutionsam.com/solutions/pl/symantec_v2.pl.xml.zip could not be accessed - try again or choose a different product listing,

I read this article:  http://www.symantec.com/business/support/index?page=content&id=TECH159352 but no use, every thing is in place already, i try again, but the same, should i download something other than this file first before installing SymantecInstallationManagerSetup, and if yes please show me the steps if i am at the right track please give me a selution for this to upgrade.

 

Thanks

Operating Systems:

Comments 19 CommentsJump to latest comment

pete_4u2002's picture

did you click on setup.exe from the dowloaded files Symantec_Endpoint_Protection_12.1.4_Part1_Installation_EN?

James007's picture

you can try to run SBE_12.1.4_Part1_Installation_EN installation for Upgrading

 

Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)

 

Article:TECH211821  |  Created: 2013-10-23  |  Updated: 2013-11-05  |  Article URL http://www.symantec.com/docs/TECH211821

 

waelhilal's picture

I try but its asking for a new install but the other file is asking upgrade, ok i will try and update.

Thanks

Wael Hilal

Mobile: 00966531377132

waelhilal's picture

i did and it gave me an error msg , that your not allowed to downgrade from enterprise to small bussiness server and it close.

What should i do please. 

Thanks

Wael Hilal

Mobile: 00966531377132

pete_4u2002's picture

the packages you downloaded are for SEP. The article is referring to SMP.

what are you actually upgrading?

 

pete_4u2002's picture

are you using enterprise version?

if not follow the steps in the solution part of this article

SEPM 12.1 RU1 Small Business Edition won't upgrade to 12.1.1 MP1 saying you are not allowed to downgrade from Enterprise Edition

 

Article:TECH189041  |  Created: 2012-05-17  |  Updated: 2012-06-08  |  Article URL http://www.symantec.com/docs/TECH189041

 

waelhilal's picture

i am upgrading my symantec endpoint manager because of this error : 

 

 

Symantec Error.JPG

Wael Hilal

Mobile: 00966531377132

pete_4u2002's picture

are you using Enterprise version of SEP or Small business Edition( SBE)?

 

James007's picture

As per your sepm version (12.1.1101.401) you are using Enterprise Editions.You can't downgrade SBE editiion .

Symantec Endpoint Protection Manager and Symantec Endpoint Protection Windows client versions do not support the following downgrade paths:
  • Symantec Endpoint Protection 11.x to 12.1.4 Small Business Edition
  • Symantec Endpoint Protection 12.1.x (enterprise version) to 12.1.4 Small Business Edition

 

You can download EE version

https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru4

waelhilal's picture

It Say Small Business Server as you can see but not sure, how to check, is there other way, when i install i know its SBS not entr:

 

 

Small.JPG

Wael Hilal

Mobile: 00966531377132

waelhilal's picture

pete_4u202 your seloution is working, its installing now but i will wait until its finish before i click ur box, but just one more qustion, i try to run the : SymantecInstallationManagerSetup after you give me your selution, and it show me this error below : 

 

Any way i close it and run the setup file and its working fine until now; will update you

Error.JPG

Wael Hilal

Mobile: 00966531377132

waelhilal's picture

pete, its working fine now thank God and thank you, but want to ask you is this error will affect the symantec in any way or in future ? and if yes because its not suppose to be like that, i read your link above and it say go to regedit and remove the file and back up before, but can you guide me to which file exactly i should go for example :  HKEY - Local and then where .

 

Thanks

Error.JPG

Wael Hilal

Mobile: 00966531377132

pete_4u2002's picture

it should not impact SEP , you can search the values in the registry and delete one of them :-)

waelhilal's picture

after intall is scucessfull and the symntec manager run, i login and it give me this msg :

 

and after i press ok there is a white screen only in the middle.

 

 

Error 1.JPG

Wael Hilal

Mobile: 00966531377132

pete_4u2002's picture

can you try repairing the SEPM using add/remove program?

if it does not resolve, can you run upgrade.bat

Upgrade.bat file will be present at C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

 

SOLUTION