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Upgrading agent from 12.5 to 2012 is hangining on "Validating install"

Created: 15 Nov 2013 • Updated: 16 Nov 2013 | 9 comments
This issue has been solved. See solution.

I ended up following symantecs document to manually remove the 12.5 agent from my 2003 std server. I rebooted and now I'm trying to get the 2012 agent to install which is completing but keeps getting hung up at the end.

It just sits there on "Validating Install" with msiexec.exe eating up 50% forever, I finally just have to kill the service. Has anyone run into this or have any ideas?  Thanks.

Symantec Backup Exec (TM) 2012 Agent for Windows Installation Log

11-15-2013,15:28:45 : EnumProcesses Counts: 49
11-15-2013,15:28:45 : Windows Operating System Version: 5.2
11-15-2013,15:28:47 : Checking for .Net Framework 2.0 SP 2.
11-15-2013,15:28:47 : Checking for .Net Framework 2.0 SP 2.
11-15-2013,15:28:47 : Executing managed _Setup:
11-15-2013,15:28:47 : \\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\install\_Setup.exe
11-15-2013,15:28:48 : Loading XML from:
11-15-2013,15:28:48 : \\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\install\IFProducts.xml
11-15-2013,15:28:48 : ArgsDataParser::InitDictionary
11-15-2013,15:28:48 : AgentSeqDlgs::RawsDlgSequence
11-15-2013,15:28:48 : Set RAWS Media path: \\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\install\media\
11-15-2013,15:28:48 : RawsDlgSequence::CheckInstMode
11-15-2013,15:28:48 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:48 : Starting initialization of install data.
11-15-2013,15:28:48 : Completed initialization of install data.
11-15-2013,15:28:48 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:49 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:49 : Terminal Services enabled.
11-15-2013,15:28:49 : Terminal Services is in Application Server mode. Changing Terminal Services server to Install mode.
11-15-2013,15:28:49 : Terminal Services server has been set to Install mode.
11-15-2013,15:28:49 : Launching UI Install
11-15-2013,15:28:49 : Running in Installation mode
11-15-2013,15:28:49 : AgentSeqDlgs::ADlgWelcome
11-15-2013,15:28:49 : AgentSeqDlgs::ADlgInstallType
11-15-2013,15:28:49 : RawsDlgSequence::CheckInstalledProducts
11-15-2013,15:28:49 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:49 : BEOperations::BE_GetInstalledProdCodeVersion()
11-15-2013,15:28:49 : AgentSeqDlgs::DlgChooseCustom
11-15-2013,15:28:49 : AgentSeqDlgs::ADlgPublishRemoteSrv
11-15-2013,15:28:49 : AgentSeqDlgs::AdlgInstallComplete
11-15-2013,15:28:49 : AgentSeqDlgs::Misc_BE_CommonOps
11-15-2013,15:28:58 : Local Install Agent
11-15-2013,15:29:00 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
11-15-2013,15:29:00 : AgentSeqDlgs::ReadAdvertiseListKey
11-15-2013,15:32:58 : AgentSeqDlgs::ReadAdvertiseListKey
11-15-2013,15:32:58 : tiiny4.tiinettech.com;
11-15-2013,15:33:00 : AgentSeqDlgs::AgentInstaller
11-15-2013,15:33:00 : Starting Install
11-15-2013,15:33:01 : In GetVMWareGuest().
11-15-2013,15:33:01 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress INSTALLDIR="C:\Program Files\Symantec\Backup Exec\RAWS" INSTALLLEVEL=200 ADDLOCAL=ALL TRANSFORMS="C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\{BF38D61B-B739-4170-84C5-05F3DA650447}\1033.MST" RAWSADVRTISENAMELIST=tiiny4.tiinettech.com; ENABLEADVRT=1 PATCH="\\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\Updates\RAWS321798RHF209149.msp;\\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\Updates\RAWS321798RSP2.msp;" REINSTALLMODE=emus VMWAREGUEST = 0 INSTALLUIMODE=1
11-15-2013,15:33:01 : Running Install Mode
11-15-2013,15:33:01 : AgentInstaller::Install_Product_Thread
11-15-2013,15:33:01 : Launching MSI: \\192.168.111.8\d$\_Network & Server Info\Software\BackupExec Agent 2012 x86 11-13-13\VxPushRA\RAWS32\install\media\Symantec Backup Exec Remote Agent for Windows Systems.msi
11-15-2013,15:33:01 : Discovered Total Actions: 131
11-15-2013,15:33:04 : === Logging started: 11/15/2013 15:33:04 ===
11-15-2013,15:33:04 : Action 15:33:04: INSTALL.
11-15-2013,15:33:04 : Action start 15:33:04: INSTALL.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: TempFolder.B770ADD8_4203_438F_955A_9AABAD839036.
11-15-2013,15:33:04 : Action start 15:33:04: TempFolder.B770ADD8_4203_438F_955A_9AABAD839036.
11-15-2013,15:33:04 : Action ended 15:33:04: TempFolder.B770ADD8_4203_438F_955A_9AABAD839036. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: WindowsFolder.B770ADD8_4203_438F_955A_9AABAD839036.
11-15-2013,15:33:04 : Action start 15:33:04: WindowsFolder.B770ADD8_4203_438F_955A_9AABAD839036.
11-15-2013,15:33:04 : Action ended 15:33:04: WindowsFolder.B770ADD8_4203_438F_955A_9AABAD839036. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.129FBFBE_1090_4497_84AD_42F3A6BA36B4.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.129FBFBE_1090_4497_84AD_42F3A6BA36B4.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.129FBFBE_1090_4497_84AD_42F3A6BA36B4. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: ProgramMenuFolder.464186A9_1AEE_4341_A4A4_4FFF20793441.
11-15-2013,15:33:04 : Action start 15:33:04: ProgramMenuFolder.464186A9_1AEE_4341_A4A4_4FFF20793441.
11-15-2013,15:33:04 : Action ended 15:33:04: ProgramMenuFolder.464186A9_1AEE_4341_A4A4_4FFF20793441. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SystemFolder.F88E2ED2_926E_463B_AB36_CB01D1A37315.
11-15-2013,15:33:04 : Action start 15:33:04: SystemFolder.F88E2ED2_926E_463B_AB36_CB01D1A37315.
11-15-2013,15:33:04 : Action ended 15:33:04: SystemFolder.F88E2ED2_926E_463B_AB36_CB01D1A37315. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: SetWindowsFolder.464186A9_1AEE_4341_A4A4_4FFF20793441.
11-15-2013,15:33:04 : Action start 15:33:04: SetWindowsFolder.464186A9_1AEE_4341_A4A4_4FFF20793441.
11-15-2013,15:33:04 : Action ended 15:33:04: SetWindowsFolder.464186A9_1AEE_4341_A4A4_4FFF20793441. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: AppSearch. Searching for installed applications
11-15-2013,15:33:04 : Action start 15:33:04: AppSearch.
11-15-2013,15:33:04 : Property: REMOVEAOFOFOLDER.129FBFBE_1090_4497_84AD_42F3A6BA36B4, Signature: VspCache.129FBFBE_1090_4497_84AD_42F3A6BA36B4
11-15-2013,15:33:04 : Action ended 15:33:04: AppSearch. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: LaunchConditions. Evaluating launch conditions
11-15-2013,15:33:04 : Action start 15:33:04: LaunchConditions.
11-15-2013,15:33:04 : Action ended 15:33:04: LaunchConditions. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: FindRelatedProducts. Searching for related applications
11-15-2013,15:33:04 : Action start 15:33:04: FindRelatedProducts.
11-15-2013,15:33:04 : Action ended 15:33:04: FindRelatedProducts. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: ValidateProductID.
11-15-2013,15:33:04 : Action start 15:33:04: ValidateProductID.
11-15-2013,15:33:04 : Action ended 15:33:04: ValidateProductID. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: setUserProfileNT.
11-15-2013,15:33:04 : Action start 15:33:04: setUserProfileNT.
11-15-2013,15:33:04 : Action ended 15:33:04: setUserProfileNT. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: setAllUsersProfile2K.
11-15-2013,15:33:04 : Action start 15:33:04: setAllUsersProfile2K.
11-15-2013,15:33:04 : Action ended 15:33:04: setAllUsersProfile2K. Return value 1.
11-15-2013,15:33:04 : Action 15:33:04: RAWS_SetVSPUPGRADE.
11-15-2013,15:33:04 : Action start 15:33:04: RAWS_SetVSPUPGRADE.
11-15-2013,15:33:11 : Action ended 15:33:11: RAWS_SetVSPUPGRADE. Return value 1.
11-15-2013,15:33:11 : Action 15:33:11: CA_WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:11 : Action start 15:33:11: CA_WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:11 : Action ended 15:33:11: CA_WindowsFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
11-15-2013,15:33:11 : Action 15:33:11: CA_SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:11 : Action start 15:33:11: CA_SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C.
11-15-2013,15:33:11 : Action ended 15:33:11: CA_SystemFolder_x86_VC.DF495DFD_79F6_34DF_BB1E_E58DB5BDCF2C. Return value 1.
11-15-2013,15:33:11 : Action 15:33:11: CostInitialize. Computing space requirements
11-15-2013,15:33:11 : Action start 15:33:11: CostInitialize.
11-15-2013,15:33:11 : Action ended 15:33:11: CostInitialize. Return value 1.
11-15-2013,15:33:11 : Action 15:33:11: AddPDDEIFSServiceToMsi.F88E2ED2_926E_463B_AB36_CB01D1A37315.
11-15-2013,15:33:11 : Action start 15:33:11: AddPDDEIFSServiceToMsi.F88E2ED2_926E_463B_AB36_CB01D1A37315.
11-15-2013,15:33:12 : Action ended 15:33:12: AddPDDEIFSServiceToMsi.F88E2ED2_926E_463B_AB36_CB01D1A37315. Return value 1.
11-15-2013,15:33:12 : Action 15:33:12: Set_ALLUSERS.
11-15-2013,15:33:12 : Action start 15:33:12: Set_ALLUSERS.
11-15-2013,15:33:12 : Action ended 15:33:12: Set_ALLUSERS. Return value 1.
11-15-2013,15:33:12 : Action 15:33:12: ResolveSource.
11-15-2013,15:33:12 : Action start 15:33:12: ResolveSource.
11-15-2013,15:33:12 : Action ended 15:33:12: ResolveSource. Return value 1.
11-15-2013,15:33:12 : Action 15:33:12: RAWS_SetVMwareProps.
11-15-2013,15:33:12 : Action start 15:33:12: RAWS_SetVMwareProps.
11-15-2013,15:33:18 : RAWS_SetVMwareScripts
11-15-2013,15:33:18 : Action ended 15:33:18: RAWS_SetVMwareProps. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: FileCost. Computing space requirements
11-15-2013,15:33:18 : Action start 15:33:18: FileCost.
11-15-2013,15:33:18 : Action ended 15:33:18: FileCost. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: IsolateComponents.
11-15-2013,15:33:18 : Action start 15:33:18: IsolateComponents.
11-15-2013,15:33:18 : Action ended 15:33:18: IsolateComponents. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: CostFinalize. Computing space requirements
11-15-2013,15:33:18 : Action start 15:33:18: CostFinalize.
11-15-2013,15:33:18 : Action ended 15:33:18: CostFinalize. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: SetODBCFolders. Initializing ODBC directories
11-15-2013,15:33:18 : Action start 15:33:18: SetODBCFolders.
11-15-2013,15:33:18 : Action ended 15:33:18: SetODBCFolders. Return value 1.
11-15-2013,15:33:18 : Action 15:33:18: MigrateFeatureStates. Migrating feature states from related applications
11-15-2013,15:33:18 : Action start 15:33:18: MigrateFeatureStates.
11-15-2013,15:33:18 : Action ended 15:33:18: MigrateFeatureStates. Return value 0.
11-15-2013,15:33:18 : Action 15:33:18: InstallValidate. Validating install
11-15-2013,15:33:18 : Action start 15:33:18: InstallValidate.
11-15-2013,15:33:20 : Action ended 15:33:20: InstallValidate. Return value 1.
11-15-2013,15:33:20 : Action 15:33:20: InstallInitialize.
11-15-2013,15:33:20 : Action start 15:33:20: InstallInitialize.
11-15-2013,15:40:53 : The return code from the MSI is: 1601
11-15-2013,15:40:53 : AgentSeqDlgs::PostInstallActions
11-15-2013,15:40:53 : Cleaning up the symc status key
11-15-2013,15:40:53 : The return value for Symantec Backup Exec Agent for Windows returned error code: 1601
11-15-2013,15:40:53 : Clean up Symantec installer keys.
11-15-2013,15:40:55 : AgentSeqDlgs::Misc_BE_CommonOps
11-15-2013,15:40:55 : Dialog Sequence Returning errorlevel 1601
+ 11-15-2013,15:40:55 : The Installation Failed!
Operating Systems:

Comments 9 CommentsJump to latest comment

lmosla's picture

Are you getting any Windows Event Errors?  See this document  http://www.symantec.com/docs/TECH156464

also if this wasnt applicable try another download of Backup Exec 2012.You can download the entire ISO image from  www.backupexec.com

Kmorrissey's picture

I pushed the same client to another server a few days ago si I don't think it's my media.

I filtered the app, system and security log and the only thing I found that might me related is in the system log.

Source SRService

Event ID 107

The System Restore service has been suspended because there is not enough disk space available on the drive \\?\Volume{25ffe5a9-3033-11da-ad79-806e6f6e6963}\. System Restore will automatically resume service once at least 200 MB of free disk space is available on the system drive.

I don't quite understand the message as the c: drive has 3 gig's free. And D has hundreds. The installer doesn't eat up this much temp space does it lol. I tried pasting "\\?\Volume{25ffe5a9-3033-11da-ad79-806e6f6e6963}\" in run and nothing came up but it is listed in HKLM\System\MountedDevices

But this may be completely unrelated

***EDIT***

But I matched the value of that GUID to my C drive in MountedDevices..... Maybe it's running out of space and the installer doesn't know how to handle it....

pkh's picture

This document is for installation error code 1603.  The user is getting error code 1601.

pkh's picture

Go to Services on the remote server and make sure that the Windows Installer service is running, then push out your remote agent again

Copy the remote agent to the remote server and run the installer as a local admin with full read and write rights to the remote server.

Vishal Shinde's picture

This probably appears to be related with the .NET frame work.

You may install the remote agent, via Silent install process as discussed in the following technote:

How to install Backup Exec Remote Agent for Windows Servers (RAWS) and/or Advanced Open File Option (AOFO) for Backup Exec 11d - 2010 R3.

http://www.symantec.com/docs/TECH30491

Please Ref. section [|||] for the procedural guide lines.

Note:

Error 1601 may not always be related with the issues with installer, it may be also the pakaging issues or communication issues.

Kind Regards,

S

Vishal Shinde

Sr.Learning Consultant

Symantec Education Services

pkh's picture

The user is trying to install BE 2012 agents.  If the document you quoted is relevant to BE 2012, then the list of products should be updated.

Vishal Shinde's picture

Hello PKH,

Thank you for the valuable catch, the steps are indeed applicable to 2012 too.(tested via QA and verified)

I will check with our Knowledge managment team about the article thou, however the same steps are documented in the BE Admin guide for 2012 .(pg. 98).

so the user can be rest assured about the authencity of it.

the point in ref. the document is for a procedural guide lines.

Kind Regards,

S

Vishal Shinde

Sr.Learning Consultant

Symantec Education Services

Kmorrissey's picture

Well it was .Net 4, I ran it seperately this morning and the damn thing sat there eating of cpu for 90 minutes but finally finished succesfully. It would seem I'm not the first one to have that issue/

After that I ran BE Agent setup again and it finished in no time.

Thanks for the help guys.

SOLUTION