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Upgrading from Backup Exec 2010 to 2012

Created: 30 Sep 2012 • Updated: 30 Sep 2012 | 4 comments
This issue has been solved. See solution.

Hi,

 

I am receiving email notification that I am having two updates including update to Backup Exec 2012, "There are 2 updates available. To download and install available updates, click the Tools menu and then click LiveUpdate."

 

If I upgrade backup exec to 2012 do I need an activation key, or it will be for free.

 

Thanks,

Mohammed.

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CraigV's picture

Hi,

 

You need to download the ISO on the link below, and then contact the Symantec Licensing department to get a new serial file **.slf)

.

https://www4.symantec.com/Vrt/offer?a_id=91523

Check the 2 links below (especially the first) for more information on BE 2012...it is vastly different so I'd recommend playing around with it first in a test environment.

http://www.symantec.com/business/support/index?page=content&id=TECH180232

http://www.symantec.com/business/support/index?page=content&id=DOC5481

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
pkh's picture

If you are on a current maintenance contract, then the upgarde to BE 2012 is free.  Before you proceed further, I would suggest that you read my article below

https://www-secure.symantec.com/connect/articles/p...

mr.jamous's picture

Thanks for your helpful replies, Is there any way to know if the maintanance contract is valid or not, and how can I have a cost for upgrading my license, not for buying a new license.

CraigV's picture

You would need to contact the Licensing department to verify this...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...