Endpoint Encryption

Prior to Upgrading to Mac OS X Lion, please see the following article for information regarding support for PGP Desktop 10.x or Symantec Endpoint Encryption Full Disk 8.x.

 

http://www.symantec.com/docs/TECH165159.

 

This includes:

• PGP™ Whole Disk Encryption
• PGP™Desktop Corporate
• PGP™Desktop Storage
• PGP™Desktop Professional
• PGP™ Desktop Home
• PGP™ Desktop Email
• Symantec Endpoint Encryption Full Disk for Mac OS X

 

In the last release of Apple's Snow Leopard, PGP wasn't ready for the release, in spite of significant lead time in the developer release of Snow Leopard. Further, after the Snow Leopard release passwords constructed in previous releases would not decrypt files, disks or dmg files that were encrypted under previous versions of the OS and/or PGP.

Now according to messages in these forums, after having received the developer release of Lion in February, we must again wait for Symantec to catch up for the neglected MAC Community.

Further, I'm not interested in corporate-speak gibberish, or service and maintenance contracts, or web sites that are so obtuse that one needs to be a linguist to decipher the corporate speak used or a programer to navigate the space.

I originally purchased a simple straight forward application that did very specific tasks. I don't need the accouterments of Corporate Posturing and profiteering; I just need an application.

It was a great disappointment to me to learn that Symantec had purchased PGP, for all of the very successful Mac application you have purchased before lost most of their functionality and ease of use.

It seems to me that instead of completing the Lion compatible version of PGP Desktop Professional for the Mac Community during the last six months, you probably services the pee-cee windoze community first.

Now the Mac community will get screwed again with another round of passwords that will not work; lost and damaged files; disks that will become unusable; machines that will not boot; inflated pricing to support this neglect and PGP Desktop that will not run the auto-update, because it won’t work on LION.

Only because America is a nation of sheep, can consumers be treated so shabbily.

LION will do whole disk encryption ... Symantec not only FAILED to prepare PGP Desktop for OS X LION but made it REFUSE to start if you DO upgrade to LION. 

So ... Even though it may be unpolished and lacks rules and some other things I will switch to GPG ... At least the pain is free with Open Source software as opposed to paying for the current misery with PGP!

No answer to my question/comment for a week. And, this is a result of selling good software to a company that is windoze centric.

Is getting points supposed to molify customers while they wait for answeres that are not forthcoming?

we developers have had the Lion per-releases for some time. DP4 disk block structure was stable. Suggests the Symantec judgement call was to not address the block I/O device substructure changes Apple made in a proactive manner. The PGP engineers that I have known for some time would have had this nailed by release time. Let's see how long it takes the new guard to catch up... Clock is ticking... But to be fair to Symantec, things have been less than acceptable since the Mail plugin was deprecated. Whomever made that decision and went with that half a55ed automajik encryption for email really had no clue... And maybe that no-clue approach to email certs has bled over to the current state? Remember when PGP ran on everything including the Apple Newton? Back when software engineers were rock stars and put their names in the "About Box"... Today they are just programmers and an expendable commodity... Ain't that right Symantec?

In all fairness, yes Mac OSx has been out in developer/pre-release stages. Our developers still put their name in the "About Box" and those guys work around the clock to keep things going. the problem is, that apple did make some major fundemental changes to their operating system which we need to address.

We could have allowed our latest release, PGP Desktop 10.2 to run on Mac OSx 10.7. But the problem is that the operating system wasn't stable enough at the time we were freezing the code for this next release. We are already working on an update release that will be compatible with OSx 10.7 and it should be out sometime later this month or early september.

Furthermore, all release updates will be available for download via the Symantec website. Service packs will be few and far between and those are the only ones that you have to request from Symantec support.

Good changes are coming, it's just been a rocky road since the acquisition.  Our people in support share your pain. The decision was made by Product Management not to "cram" the release in with the updates for 10.7 in an effort to make things more stable.

We are now doing full QA cycles for any maintenance updates and it is better served to include new OS compatibility in those updates. Where the point releases, such as 10.2 are made to introduce new features to the application and to fix all the critical bugs released in the 10.1 service packs.

Okay, Not trying to be rude (I love PGP and all) but I have been trying to get the latest Service Pack for over a month now and every time I call they insist I have no phone support and only updata assurance. They than direct me to the website for assitance. HOWEVER the website explicitly says to call symantec to have the service pack put on your account. Come on. I have never had an issue with PGP or symantec until this! I patiently await Lion's release (the OS is buggy anyways - running it on a test machine).

is this issue fixed yet?

 

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A Lion-compatible version is still pending.  If you can, use the encryption that comes with Lion instead.

Is there a compatible version out yet?  This is getting funny (embarrassing for you).

Yes you can use PGP Desktop/WDE on lion. version 10.2.