Upgrading SEP 11.x
I'm new to SEP and the forums and am taking over for a previous sysadmin. I'm attempting to upgrade our server's SEP 11.0.4014.26 to at least 11.0.7 to support a new Windows 7 workstation that was just set up (all others are still running XP). I read that there may be an update available from 11.x to 12.x, but am a bit confused. Is this a paid upgrade or a free upgrade? I have the paper certificate with the serial number for the 5 user Business pack, but when I try to register the product under Symantec licensing, it tells me that this product does not need a license key. I also do not know the customer number as it was purchased before my time, so when I attempt to upgrade the license, it asks for either the license key or customer number.
Any help you can provide would be wonderful. Thanks.