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Upgrading SEP 11.x

Created: 14 Dec 2012 | 5 comments

Hi all,

I'm new to SEP and the forums and am taking over for a previous sysadmin.  I'm attempting to upgrade our server's SEP 11.0.4014.26 to at least 11.0.7 to support a new Windows 7 workstation that was just set up (all others are still running XP).  I read that there may be an update available from 11.x to 12.x, but am a bit confused.  Is this a paid upgrade or a free upgrade?  I have the paper certificate with the serial number for the 5 user Business pack, but when I try to register the product under Symantec licensing, it tells me that this product does not need a license key.  I also do not know the customer number as it was purchased before my time, so when I attempt to upgrade the license, it asks for either the license key or customer number.

Any help you can provide would be wonderful.  Thanks.

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Chetan Savade's picture

Hi,

Q. I read that there may be an update available from 11.x to 12.x, but am a bit confused.  Is this a paid upgrade or a free upgrade?

--> It's a free upgrade for all the existing SEP 11.x customers.

Why we should upgrade to SEP 12.1 check this article.

Few differences between SEP 11.x and SEP 12.1 EE

https://www-secure.symantec.com/connect/articles/f...

SEP 11.x licensing is basically just a "paper" license product.  However, with SEP 12.1 the licensing is a "software" license product and uses a license file.

You can download the latest software at https://fileconnect.symantec.com, you need a serial number to download software, Serial number starts with 'M' e.g. M1122334455

If you don't have serial number then please contact Symantec license department.

Website: http://symantec.custhelp.com
Phone number: 1-800-721-3934
Email: license@symantec.com
 
You can send an email at license@symantec.com

Contact Us

http://www.symantec.com/partners/support/contact-u...

Assistant & Information

http://www.symantec.com/support/assistance_informa...

Also check this article to know more about licenses:

https://www-secure.symantec.com/connect/articles/s...

 

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

Always refer specific version release notes and system requirements prior to an upgrade.

Supported upgrade paths to Symantec Endpoint Protection Manager 12.1 from Symantec Endpoint Protection Manager 11.x

http://www.symantec.com/docs/TECH192779

Supported upgrade paths for the Symantec Endpoint Protection client

http://www.symantec.com/docs/HOWTO81070

Let us know your upgrade plan so we can provide more input on that.

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

sidtheduck's picture

Thanks for the quick response!

 

You can download the latest software at https://fileconnect.symantec.com, you need a serial number to download software, Serial number starts with 'M' e.g. M1122334455

When I attempt to download from fileconnect.symantec.com using the serial number, it only shows an 11.0.7 download, not a 12.x download.  Is this correct?

 

for 5 users you can install SEP as unmanged. 

We do have a server and domain setup, so the managed solution would work for us.

 

 

Supported upgrade paths to Symantec Endpoint Protection Manager 12.1 from Symantec Endpoint Protection Manager 11.x

http://www.symantec.com/docs/TECH192779

It looks like our current version 11.0.4014.26 (MR4 MP1a) is supported for an upgrade to 12.1.671.4971 (RTM) or higher

 

 

Chetan Savade's picture

Hi,

Q. When I attempt to download from fileconnect.symantec.com using the serial number, it only shows an 11.0.7 download, not a 12.x download.  Is this correct?

--> It's possible however in that case you can contact Symantec license department to provide you new serial number.

Also check this article

How to upgrade your SEP11 license to SEP12 online

https://www-secure.symantec.com/connect/articles/how-upgrade-your-sep11-license-sep12-online

If you are planning to upgrade from 11.0.4014.26 (MR4 MP1a) to 12.1.671.4971 (RTM) or higher then it's supported upgrade path. I would suggest upgrade directly to SEP 12.1 RU2. SEP 12.1 RU2 is the latest version.

This article can help you to complete the upgrade process.

SEP 11.x to SEP 12.1 upgrade process graphical overview.

https://www-secure.symantec.com/connect/articles/s...

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<