Endpoint Protection

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  • 1.  Upgrading SEP Mgr. 11.MR5 into MR6 failed due to rolling back installation

    Posted Apr 29, 2010 08:55 AM
    Hi All,

    I'm about to upgrade my Symantec End Point Manager console from 11 MR5 into MR6, however the installation progress seems to be failed and rolling back in the progress of "Registering IIS component" ?

    and now the SEP mgr. stopped and i cannot login to my SEP console, can anyone please advise where to start to look for the error log or to start the SEP service at least ?

    Thanks.


  • 2.  RE: Upgrading SEP Mgr. 11.MR5 into MR6 failed due to rolling back installation

    Posted Apr 29, 2010 09:06 AM
    Pls paste upgrade.log which is present in SEPM\tomcat\logs


  • 3.  RE: Upgrading SEP Mgr. 11.MR5 into MR6 failed due to rolling back installation

    Posted Apr 29, 2010 10:54 AM
    Ok, I shall I do it tomorrow morning, it is already late in the night.
    Thanks for the reply.


  • 4.  RE: Upgrading SEP Mgr. 11.MR5 into MR6 failed due to rolling back installation
    Best Answer

    Posted May 05, 2010 07:35 AM
     
    1. Registered dll IIsScHlp.wsc in command prompt type: regsvr32 c:\windows\system32\iisschlp.wsc
    2. Backup the SEPM database
    3. Re-installed SEPM
    4. Restore SEPM DB from the backup above
     
    Reference: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101209193548

    now I'm running fine with the latest SEPM 11.0.6