Video Screencast Help

Upgrading SEP SBE 12.1.3 (RU3) to 12.1.4 (RU4) problem

Created: 19 Nov 2013 • Updated: 21 Nov 2013 | 8 comments
WhiteRose_AL's picture
This issue has been solved. See solution.

Currently running SEP Small Business Edition 12.1.3 (RU3) on Server 2008.

 

Downloaded SEP SBE 12.1.4 (RU4) from file connect (using the serial number) and on running the setup it states;

 

"You are not allowed to downgrade from Enterprise Edition to the Small Business Edition of Symantec Endpoint Protection Manager"

 

Is this a bug in RU4?

Operating Systems:

Comments 8 CommentsJump to latest comment

James007's picture

As per error your old version is Enterprise Edition ?

Can you share your old SEPM extract version details?

Ambesh_444's picture

hello,

Please share the screen shot of the error.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

WhiteRose_AL's picture

This is taken from the Symantec Help tool for the currently installed version

 

It is Small Business RU3

 

 

Version Registry

12.1.3001.165

Type Registry

SmallBusinessEdition_LT

Install Date MSI (YYYYMMDD)

20131023

 

WhiteRose_AL's picture

I have found the issue. Looking at the Symentec help tool it lists the manager as Enterprise but I am running Small Business, see the screen shot of the login page for protectio manager

 

Looks to be a fault in RU3, can this line be edited in registry?

 

Endpoint Protection Manager Summary

 

 

Version Registry

12.1.3001.165

Type Registry

EntEdition_LT

Database Configurations

 

 

 

Database Type

SQL Anywhere

Database Host

localhost

Database User

DBA

Database Test

SELECT count(*) FROM CONNECTION_TEST

symantec_0.PNG

Rafeeq's picture

can you try this registry fix?

SEPM 12.1 RU1 Small Business Edition won't upgrade to 12.1.1 MP1 saying you are not allowed to downgrade from Enterprise Edition

 
Ref: 
Mithun Sanghavi's picture

Hello,

Try the below workaround - 

  1. Disable Tamper Protection for the Symantec Endpoint Protection client on the management server.
  2. Change the ProductType string value from "sepe" to "sepsb", without quotes, in the following key:

32-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SEPM

64-bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec Endpoint Protection\SEPM

  1. Re-enable tamper protection.
  2. Re-run the setup.exe for 12.1.4

Reference: 

SEPM 12.1 RU1 Small Business Edition won't upgrade to 12.1.1 MP1 saying you are not allowed to downgrade from Enterprise Edition

http://www.symantec.com/business/support/index?page=content&id=TECH189041

Check these below Threads with similar query - 

https://www-secure.symantec.com/connect/forums/upgrading-endpoint-114-121-error-you-are-not-allowed-downgrade-enterprise-edition-small-busin

 
Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

WhiteRose_AL's picture

To resolve the issue I removed the manager fully and re-installed the product from scratch. Imposrting the policies

SOLUTION