Upgrading from SEPM 11.0.6005 to 12.1 RU1
Hi,
I'm thinking this shouldn't be a difficult endeavour, but I can't seem to get this completed.
The error that I am receiving after running the setup.exe is: "The installation cannot finish because it detected that one or more Symantec Endpoint Protection Manager applications are running. Click OK to roll back to the previous version."
I did have one replication partner but I've deleted that from the configuration and have wen into the services and stopped each Symantec service running (including Symantec Management Client). I don't see anything in the preparation document that covers this and I don't know which service it's referring to; as an aside, I've also tested the DB connection via ODBC just in case that had anything to do with the failure, but the embedded DB engine is stopped-so that may be overkill).
Any ideas what is causing this error? This is very frustrating not being able to find anything about this particular error (which sounds so straight forward!).
Thanks for any assistance.
Comments
What version
What version of OS are you running?
Disable or set to manual the SEPM services and than reboot the system.
Once done, there should no longer be anymore open connections to the machine.
Try and upgrade after that.
Check process in task manager
Swapnil
SOC Team .
Please don't forget to mark your thread solved with whatever answer helped you.
Hi
Please do the following
1. Stop the SEPM services
2. Reset IIS.
Than go and install the new version.
Regards
Hi Seconwind, Go to Run and
Hi Seconwind,
Go to Run and type services.msc and disable the SEPM and stop the services and restart the SEPM console machine and try to run the SEP 12.1 setup file and it get sucessfull installed atometicaly service get start the wait for few minuts let SEPM console get update after that update the licance that in your paper licance sheet.
Hi,Go to task manager, click
Hi,
SEPM window is open in one of the login session.
Go to the task manager, click on users tab, screen shot is attached for your reference
Connect to every session, to connect right click on username & click on connect, after successful connection, check for any Symantec windows, if it's open close it. logoff from the console.
Login to the SEPM console with mstsc /admin credentials, you will get ' 0' id i.e admin login.
You will be able to successfully upgrade SEPM.
I hope it will help you !!!
Thanks and Regards,
Chetan Savade
Technical Support Analyst,
End Point Security, Enterprise Technical Support
Thanks everyone! It turns out
Thanks everyone!
It turns out the issue was what Chetan mentioned-there was another user logged in to the server and apparently another instance of SEPM running as well. I logged that user out, stopped all of the services and was able to complete the upgrade.
Thank you again!
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