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Upgrading SEPM v.11 to v.12

Created: 26 Jan 2014 | 8 comments

Hy everyone,

I'm upgrading Symantec Endpoing Protection Manager version 11 to version 12.

I have did a database backup before uninstall the SEPM version 11.

Now I ahve installed SEPM version 12 and I'm restroring backup to the new SEPM version 12.

My question is:

- What is the database backup contains of?

- Is it possible to restore version 11 backup to version 12 SEPM?

- All clients that has been added to the group on version 11 will be remain after the restore process?

Thank you for your reply.

Operating Systems:

Comments 8 CommentsJump to latest comment

James007's picture

 
follow best practices for upgrading SEPM 12.1.4

 

Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)

 

Article:TECH211821  |  Created: 2013-10-23  |  Updated: 2013-11-05  |  Article URL http://www.symantec.com/docs/TECH211821

 
Did you follow disater recovery method.

IN SEPM 11.x

Symantec Endpoint Protection 11.x: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

 

Article:TECH102333  |  Created: 2007-01-21  |  Updated: 2011-11-09  |  Article URL http://www.symantec.com/docs/TECH102333

In SEPM 12.x
Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

 

Article:TECH160736  |  Created: 2011-05-24  |  Updated: 2013-11-25  |  Article URL http://www.symantec.com/docs/TECH160736

Please move your thread in Symantec community

pete_4u2002's picture

My question is:

- What is the database backup contains of?

all the information of the SEPM, roles, logs, groups information etc.

- Is it possible to restore version 11 backup to version 12 SEPM?

no, you need to install SEPM 11 and then restore SEP 11 Db and once completed successfully upgrade to SEPM 12.

Using 11.x disaster recovery files with Symantec Endpoint Protection Manager 12.1

http://www.symantec.com/docs/TECH162071

- All clients that has been added to the group on version 11 will be remain after the restore process?

Yes, all the group structure will remain same.

technical_specialist's picture

Datbase will be same as current running if you can upgrade your SEPM.

in your case you need first install the same version which you last running and after that restore the DB using disaster recovery.

After that upgrade the SEPM

handry's picture

Thanks all for your precious answers.

Since it can't be done, I have redo all the configuration and will add clients to the group.Now there are new problems occured.

I'm trying to push install packages to clients using remote push, I'm able to find my clients computer (using IP Address), but I'm not able to install it on remote computer.

Error: Login to www (192.168.5.21) failed. The client could not be installed on the remote computer.

Currently my SEP manager is installed on a machine with IP Address 192.168.6.18.

FYI, the clients that I want to push is being categorize in few different VLAN.

Based on the error above, what may cause the pushing installation package to be failed?

Is it because of the ports that is not open in firewall level or other issues?

Thanks for your reply.

technical_specialist's picture

Check this

https://www-secure.symantec.com/connect/forums/una...

Error: "Login to [computer] failed. Check the username and password and try again."

Article:TECH91715  |  Created: 2009-01-08  |  Updated: 2013-11-12  |  Article URL http://www.symantec.com/docs/TECH91715

Article URL http://www.symantec.com/docs/TECH102904

James007's picture

Prepare Windows Vista, Windows Server 2008, or Windows 7 computers: Windows User Access Control blocks local administrative accounts from remotely accessing remote administrative shares such as C$ and Admin$. You do not need to fully disable User Account Control on the client computers during the remote deployment if you disable the registry key LocalAccountTokenFilterPolicy. For more information, see the following Microsoft Knowledge Base article: http://support.microsoft.com/kb/951016

If the Windows client computer is part of an Active Directory domain, you should use domain administrator account credentials for Remote Push.

In addition, perform the following tasks:

  • Disable the Windows Firewall, or configure the firewall to allow the required traffic.
  • Disable the Sharing Wizard.
  • Enable network discovery by using the Network and Sharing Center.
  • Enable the built-in administrator account and assign a password to the account.
  • Verify that the account has administrator privileges.
  • Disable or remove Windows Defender

 

Steps to prepare computers to install Symantec Endpoint Protection 12.1.x client

 

Article:TECH163112  |  Created: 2011-06-23  |  Updated: 2014-01-15  |  Article URL http://www.symantec.com/docs/TECH163112

 

Upgrade clients to SEP 12.1 by Auto upgrade feature

 

http://www.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

 

handry's picture

Hi,

I have followed the steps on the link.

But, still no result.