Upgrading Service Desk 7.1 to 7.1 SP1
Has anyone successfully upgraded from Service Desk 7.1 to 7.1 SP1?
My Issue with upgrading-
When i try to use the upgrade path, it does not give me the option to remove the following accounts and add a domain account that has full access to
the sql database -
System Accounts Access:
IIS APPPOOL\Classic .NET AppPool
If you leave these accounts and do not add a domain account , the uprade fails as these accounts do not have access to the sql server which is off-box.