Upgrading Service Desk 7.1 to 7.1 SP1
Created: 10 Jun 2011 | Updated: 10 Jun 2011 | 3 comments
Hi,
Has anyone successfully upgraded from Service Desk 7.1 to 7.1 SP1?
My Issue with upgrading-
When i try to use the upgrade path, it does not give me the option to remove the following accounts and add a domain account that has full access to
the sql database -
System Accounts Access:
NETWORK SERVICE
IIS APPPOOL\DefaultAppPool
IIS APPPOOL\Classic .NET AppPool
If you leave these accounts and do not add a domain account , the uprade fails as these accounts do not have access to the sql server which is off-box.
Regards
Ciscoman
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Have you solved this problem?
I did open a ticket with Symantec Support.They are aware of it and have notified the dev team.
Since , there was no solution. I tried to do a new install over the exsiting install.No success and corrupted the database.
Finally had to do a uninstall, and ugraded with a new installation and new database-Since i did not back up my database.
I would wait on the upgrade until they have a solution.Which is what support recommended
the service desk 7.1 upgrade documentation step 38 says to NOT check these and add your service account otherwise it fails
http://www.symantec.com/business/support/index?pag...
Did you not get this option?
Altiris user since 2001, Asset Management for 25 years
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